Vicki Brackett,Director, KellyConnect
has 16 years of Contact Center industry experience, in operations, business development, sales and client services.
An entrepreneur at heart, Ms. Brackett has led the development of new Contact Center business solutions in the automobile, career services, education and technical support industries.
A Turnaround and start-up expert, she
has a proven track record in developing innovative strategies that drive businesses to increase revenue and net profit, as well as customer service satisfaction scores to high levels in a short period of time.
ith over 10 years of experience in the virtual/at home agent arena, Ms. Brackett
is considered a subject matter expert in the virtual space, launching organizations from start-up phase and driving turnaround scenarios.