Panelists: Vasant Chatikavanij, Chief Executive Officer, PointAsia.com; Henry Ellenbogen, HelloAsia.com; Cecilio Kwok Pedro, President and Founder, Lamoiyan Corporation; James Root, President, NetCel360 Ltd.
...Vasant Chatikavanij started PointAsia.com in 1994 at 20% of the market share in Thailand's internet market.PointAsia.com
is now one of the biggest internet service providers in Thailand.He
pointed out that when he
began, access to internet information was hampered by the difficulty in navigating through the internet.His
strategy was to focus on a particular market segment, catering to the needs of corporations and devoting his
energy to customer service.Mr. Chatikavanij
's success to customer loyalty and name recognition that resulted from his