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Technical Services Manager
HQ Phone:  (847) 913-0162
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171 Corporate Woods Pkwy
Vernon Hills, Illinois,60061
Fuji America offers a wide range of customer support functions including Machine and Software Technical Support, Training and Spare Parts identification and ordering. Our regular service hours are 8 a.m. to 5 p.m. CST. We also provide emergency telephone suppo... more.
Vice President of Product Development
"The Smart Factory demonstrates how the electronics manufacturing process can be dramatically improved with advanced machine-to-machine communications, closed-loop feedback between different OEM systems, and collection of data from all parts of the process," stated Tony Picciola, Service and Software Systems Manager of Fuji America.
IIoT & IoM - Connecting the Industry!: Moderator Kim Sauer was joined by Fuji America's Tony Picciola, EMS Expert Craig Arcuri and iTAC's Greg Benoit to discuss the use of IIoT in the manufacturing arena.
"It is a privilege to be recognized by our customers for our commitment to customer service," said Tony Picciola, Manager of Field Service and Software at Fuji.
Tony Picciola, FUJI Technical Services Manager said, "We see this partnership with AEGIS as the natural advancement of our commitment to meet and exceed the needs of our customers.
"Our customers were coming to us online for support, but we weren't presenting them with everything they needed," explains Tony Picciola, Fuji America Director of Information Technology (IT). Tony PicciolaDirector of IT, Fuji America Corporation"The biggest obstacle in getting our portal up and accessible was our data itself," comments Picciola.Because much of the information was stored in disparate locations, it was difficult to know exactly what the company already had and where to find it.Finding a way to migrate all of the data into the new system proved to be no small task, either.After one attempt that resulted in a too-slow migration mechanism, Fuji America built an application that would read from a directory and transfer information directly into SQL Server and Content Management Server.Despite the challenges, Picciola says, "The Visual Studio .NET toolset allowed us to integrate the pieces of the system faster than we could have with any other solution.Although this feature is still new, Picciola anticipates that, as more customers come to rely on the portal, the training section of the Web site will have a significant effect on Fuji America's business.He explains, "The personalization that we get with this Microsoft solution makes our customers more aware of those training offerings that are relevant to them, which promotes the sale of our training services." Added Flexibility and Functionality with Windows Server SystemChoosing Microsoft Content Management Server made sense for Fuji America because it integrates well with the company's existing environment.For instance, Fuji America already used the Microsoft Visual Studio development system for its product development, and Content Management Server works well with the Windows Active Directory® service, SQL Server 2000, and the company's Windows 2000-based environment."Using Microsoft technology made it easier for my team to pick up the project and run with it," notes Picciola."Because Sagestone is a Microsoft Certified Partner, we knew we were getting the right information and advice," remembers Picciola."In addition to its experienced consultants, Sagestone even had a Microsoft consultant on staff-we valued such direct access to the Microsoft knowledge base."The Microsoft consultant joined three members of Sagestone Consulting, and this team worked alongside three internal Fuji America staff members to design and deploy the solution within the aggressive, three-month time frame.Today, when customers visit the Fuji America customer portal, they use a single logon to receive the latest support information about only those machines that pertain to them-they no longer have to wade through the many thousands of documents on the site."The time savings for our customers have been substantial, especially when you consider the frequency with which most of them visit the site," explains Picciola."As more of our customers realize the efficiency of our new portal, we should see a reduction in support calls by up to one-third," says Picciola.He is already able to take some staff members off the phones and send them on the road."Now that all our support team members don't have to be dedicated to the phone," he explains, "We rotate them out to be on-site with customers, turning them into revenue generators for the company."Tony PicciolaDirector of IT, Fuji America CorporationAs Picciola explains, "With Content Management Server, Web site content creation and updates can be performed by users across our departments, improving the timeliness of updates and giving our developer 25 percent more time for tasks such as adding new features to the site and extending Content Management Server into the organization."This means that content that would have taken anywhere from three days to one week to be posted can now be made available to customers immediately.Concludes Picciola, "We have the best products in the business.