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This profile was last updated on 1/21/16  and contains information from public web pages and contributions from the ZoomInfo community.

Employment History

8 Total References
Web References
Microsoft Case Studies: Fuji America Corporation, 28 Oct 2003 [cached]
"Our customers were coming to us online for support, but we weren't presenting them with everything they needed," explains Tony Picciola, Fuji America Director of Information Technology (IT).
Tony PicciolaDirector of IT, Fuji America Corporation
"The biggest obstacle in getting our portal up and accessible was our data itself," comments Picciola.Because much of the information was stored in disparate locations, it was difficult to know exactly what the company already had and where to find it.Finding a way to migrate all of the data into the new system proved to be no small task, either.After one attempt that resulted in a too-slow migration mechanism, Fuji America built an application that would read from a directory and transfer information directly into SQL Server and Content Management Server.Despite the challenges, Picciola says, "The Visual Studio .NET toolset allowed us to integrate the pieces of the system faster than we could have with any other solution.
Although this feature is still new, Picciola anticipates that, as more customers come to rely on the portal, the training section of the Web site will have a significant effect on Fuji America's business.He explains, "The personalization that we get with this Microsoft solution makes our customers more aware of those training offerings that are relevant to them, which promotes the sale of our training services."
Added Flexibility and Functionality with Windows Server System
Choosing Microsoft Content Management Server made sense for Fuji America because it integrates well with the company's existing environment.For instance, Fuji America already used the Microsoft Visual Studio development system for its product development, and Content Management Server works well with the Windows Active Directory® service, SQL Server 2000, and the company's Windows 2000-based environment."Using Microsoft technology made it easier for my team to pick up the project and run with it," notes Picciola.
"Because Sagestone is a Microsoft Certified Partner, we knew we were getting the right information and advice," remembers Picciola."In addition to its experienced consultants, Sagestone even had a Microsoft consultant on staff-we valued such direct access to the Microsoft knowledge base."The Microsoft consultant joined three members of Sagestone Consulting, and this team worked alongside three internal Fuji America staff members to design and deploy the solution within the aggressive, three-month time frame.
Today, when customers visit the Fuji America customer portal, they use a single logon to receive the latest support information about only those machines that pertain to them-they no longer have to wade through the many thousands of documents on the site."The time savings for our customers have been substantial, especially when you consider the frequency with which most of them visit the site," explains Picciola.
"As more of our customers realize the efficiency of our new portal, we should see a reduction in support calls by up to one-third," says Picciola.He is already able to take some staff members off the phones and send them on the road."Now that all our support team members don't have to be dedicated to the phone," he explains, "We rotate them out to be on-site with customers, turning them into revenue generators for the company."
Tony PicciolaDirector of IT, Fuji America Corporation
As Picciola explains, "With Content Management Server, Web site content creation and updates can be performed by users across our departments, improving the timeliness of updates and giving our developer 25 percent more time for tasks such as adding new features to the site and extending Content Management Server into the organization."This means that content that would have taken anywhere from three days to one week to be posted can now be made available to customers immediately.
Concludes Picciola, "We have the best products in the business.
"It is a privilege to be ... [cached]
"It is a privilege to be recognized by our customers for our commitment to customer service," said Tony Picciola, Manager of Field Service and Software at Fuji.
FUJI Agreement Paves Way for Seamless Integration with FujiTrax Software | News | Aegis Software, 13 Sept 2005 [cached]
Tony Picciola, FUJI Technical Services Manager said, "We see this partnership with AEGIS as the natural advancement of our commitment to meet and exceed the needs of our customers.
Media Relations - Press Releases, 7 Dec 1998 [cached]
"To provide the superior service that Fuji customers expect and deserve, we needed a solution that could both manage complex customer service and support, and integrate easily with our operation," said Tony Picciola, Information Systems Manager at Fuji."That's why we chose Quintus--the only company that offers a complete solution.CustomerQ will provide Fuji with a tool to efficiently serve our customers, from the moment the customer calls until each problem has achieved total resolution."
Digital Signs Provide Directions - LEDSynergy LED Displays, 19 Feb 2009 [cached]
Tony Piccola, president of software provider Jupiterbay, explains that the digital signs will have a positive effect on the college's students.
"Using interactive kiosks is a natural for any situation where up to the minute information and directions need to be available at all hours," he said.
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