That brought a conversation with Tony Caputo, the risk manager for Kroger's mid-Atlantic marketing area of some 134 stores in six states.
follow-up letter, Caputo
told her he
was sorry to hear about the incident, that he
had asked the store manager to rescind the trespassing form and had discussed her
remarks about discourtesy with the management and security staff.
Dameron's other demands were "very difficult and time-consuming," Caputo
told me Thursday.The company already feels it has gone above and beyond.
to use the store's carts or baskets, and told her
to "feel free" to use her
bags after passing through the checkout lanes.
"To try and keep her
as a customer and to appease her
, we did offer a $50 gift certificate and a welcome back to any Kroger
said this was an isolated incident resulting from "very unusual circumstances." He
also said, "When we make mistakes, we admit to them."