The most common problem is what CIMI president Tom Nolle calls bracket creep.
"They say online tools multiply the number of meetings or the number of people attending them, and that has a negative effect on the productivity of the company."
says live meetings are limited by the difficulties of assembling people and coordinating schedules.
suggests, "Build new tools to distribute the information, rather than just centralize it in a different way."
advises companies to look to our youth and at texting as aids to collaboration.
"Not until you see four people do you start to see some effect," Nolle
"It takes five or seven people to see real improvement."
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But purely spontaneous use of video with five to seven people appears not to work.
"About 81 percent of companies that have tried say it did not create a satisfactory dynamic," Nolle
"The difficulty is the complexity of managing five or six different feeds.
And the personal background of each participant tends to be distracting."
Desktop video tools seem to work for meetings that are made up of one or more presentations, but not as true collaboration tools.
, "The problem is you have to have at least four people to get value out of it, and when you have more than four, whose hand do you see on the screen?"
About a third of surveyed firms have tried high-end video conferencing tools such as TelePresence
They found these high-end tools to be cost effective for regularly held formal meetings where there are at least two or three high-value people located at each of two or three major facilities.
Where there are fewer people at each or there are more than three facilities, the approach does not appear to pay back investment, Nolle