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2016-06-28T00:00:00.000Z

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Wrong Tom Karinshak?

Mr. Tom Karinshak

Senior Vice President, Customer Service

Comcast Corporation

Direct Phone: (215) ***-****       

Email: t***@***.com

Comcast Corporation

1 Comcast Center

Philadelphia, Pennsylvania 19103

United States

Company Description

Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers ... more

Find other employees at this company (66,936)

Background Information

Affiliations

Board Member
The Veterans Group

Senior Vice President, Member Management
America Online , Inc.

Education

B.S.
Civil Engineering
U.S. Military Academy at West Point

B.S.
Civil Engineering
the United States Military Academy at West Point

M.S.
Engineering Management
Missouri University of Science and Technology

Web References (114 Total References)


Comcast NBCUniversal Executive Biographies

corporate.comcast.com [cached]

Tom Karinshak

Senior Vice President, Customer Service, Comcast Cable


Tom Karinshak ...

corporate.comcast.com [cached]

Tom Karinshak [9] Comcast Voices: Tom Karinshak

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Tom Karinshak
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Posted by Tom Karinshak in Customer Experience
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Apr 5, 2016
Next stop, Charleston15
Posted by Tom Karinshak in Customer Experience
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Jul 31, 2015
Support Center in Spokane Finds Permanent Home15
Posted by Tom Karinshak in Customer Experience
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Jun 10, 2015
Our Newest Customer Support Center in Spokane15
Posted by Tom Karinshak in Customer Experience
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May 21, 2015
Now Hiring in Tucson15
Posted by Tom Karinshak
Read More
...
Tom Karinshak [9] View all authors >


Comcast Cable Senior VP of Customer ...

thecharlestendellshow.com [cached]

Comcast Cable Senior VP of Customer Service Tom Karinshak detailed some customer service initiatives, mostly ones that are already in progress. Transcripts of the companies' testimony along with Senate investigative reports are available here. AT&T (owner of DirecTV) and Dish also testified.

"At Comcast, we understand why we are here," Karinshak said.


How Comcast and Charter are trying to fix their awful customer service | Ars Technica

arstechnica.com [cached]

Comcast Cable Senior VP of Customer Service Tom Karinshak detailed some customer service initiatives, mostly ones that are already in progress. Transcripts of the companies' testimony along with Senate investigative reports are available here. AT&T (owner of DirecTV) and Dish also testified.

"At Comcast, we understand why we are here," Karinshak said.
...
In response to senators' criticism, Karinshak said Comcast has "provided additional guidance to our retention representatives about the disconnect process for our customers and continue to work on ways to further streamline disconnect requests.
...
As for fees, Karinshak said Comcast recently stopped charging "change-of-service fees" but said it continues to charge many others. Charging for "optional add-on services like our DVR service or for enabling HD technology" allows customers to get a lower bill if they don't want those services, he said.
Comcast has extended the time in which customers can dispute charges from 60 to 120 days, given "front-line agents" the authority to issue credits of up to $100, and "afforded customers who say that they returned equipment the benefit of the doubt without requiring a receipt," he said.
Other ongoing Comcast customer service initiatives described by Karinshak include the following:
...
Karinshak also said that pay plans for employees, including top executives, now depend on customer satisfaction scores-which are pretty low, at least when measured by third-party research firms.


Cable Ops: We Can, Are Doing Better on Customer Service | Multichannel

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At the witness table were Tom Karinshak, SVP for customer service at Comcast; John Keib, former EVP and COO for residential services, Time Warner Cable; Kathleen Mayo, EVP for customer operations at Charter; Rasesh Patel, SVP for product management at AT&T Entertainment Group (DirecTV); and Kathleen Schneider, SVP for operations at Dish.

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