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Tom Karinshak

Senior Vice President, Customer Service

Comcast Corporation

HQ Phone:  (215) 286-1700

Direct Phone: (215) ***-****direct phone

Email: t***@***.com

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Comcast Corporation

1 Comcast Ctr

Philadelphia, Pennsylvania,19103

United States

Company Description

Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers under... more.

Find other employees at this company (72,805)

Web References(79 Total References)


Comcast Voices: Our People

corporate.comcast.com [cached]

Posted by Tom Karinshak in Our People
Tom Karinshak [10]


Comcast NBCUniversal Executive Biographies

corporate.comcast.com [cached]

Tom Karinshak
Senior Vice President, Customer Service, Comcast Cable


Comcast Voices: Digital Media Outreach Team

corporate.comcast.com [cached]

Tom Karinshak [10]
View all authors >


Comcast Voices: InfoWorld Technology Leadership Award

corporate.comcast.com [cached]

Tom Karinshak [10]


www.fiercecable.com

"We're constantly evaluating what the mix should be, but I feel like we're on a really good path," said Tom Karinshak, head of customer service for Comcast.
"Our partners do play an important role in supplementing our work force based on factors like seasonal volumes." Karinshak didn't say how much of Comcast's call-center activity is outsourced to overseas firms. On its first-quarter earnings call in April, Charter said that 90 percent of its calls are now handled by U.S.-based workers. Karinshak said Comcast is ahead of schedule on its plan to hire 5,500 U.S. workers and invest $300 million on new customer service resources, including call centers. The company has added around 2,500 new workers so far, he said, specifically in areas such as social media outreach. He said the MSO has also revised its training programs for customer-facing personnel. Comcast is seeing some results. A consumer survey released in June by the American Customer Satisfaction Index showed Comcast finishing in the middle of the pack, moving above operators like Charter and Mediacom. "We still have a lot of work to do, but we're seeing significant progress across all of our metrics," Karinshak said.


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