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Mr. Tom Karinshak

Senior Vice President, Customer Service

Comcast Corporation

Direct Phone: (215) ***-****       

Email: t***@***.com

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Comcast Corporation

1 Comcast Ctr

Philadelphia, Pennsylvania 19103

United States

Company Description

Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers u ... more

Find other employees at this company (70,977)

Background Information


Board Member
The Veterans Group



Civil Engineering

U.S. Military Academy at West Point


Civil Engineering

the United States Military Academy at West Point


Engineering Management

Missouri University of Science and Technology

Web References (76 Total References)

Comcast NBCUniversal Executive Biographies [cached]

Tom Karinshak

Senior Vice President, Customer Service, Comcast Cable

"We're constantly evaluating what the mix ... [cached]

"We're constantly evaluating what the mix should be, but I feel like we're on a really good path," said Tom Karinshak, head of customer service for Comcast. "Our partners do play an important role in supplementing our work force based on factors like seasonal volumes."

Karinshak didn't say how much of Comcast's call-center activity is outsourced to overseas firms. On its first-quarter earnings call in April, Charter said that 90 percent of its calls are now handled by U.S.-based workers.
Karinshak said Comcast is ahead of schedule on its plan to hire 5,500 U.S. workers and invest $300 million on new customer service resources, including call centers. The company has added around 2,500 new workers so far, he said, specifically in areas such as social media outreach.
He said the MSO has also revised its training programs for customer-facing personnel.
Comcast is seeing some results. A consumer survey released in June by the American Customer Satisfaction Index showed Comcast finishing in the middle of the pack, moving above operators like Charter and Mediacom.
"We still have a lot of work to do, but we're seeing significant progress across all of our metrics," Karinshak said.

More rude Comcast customer renamings surface | Customer Service Excellence by CSN [cached]

Tom Karinshak, Comcast's senior vice president of customer service, told Elliott the company is taking steps to prevent unauthorized name changes from taking place in the future.

Comcast says it will follow up with each customer, offer an apology and "do whatever it takes to make things right," said Karinshak.

Comcast Voices: Our People [cached]

Tom Karinshak [9] View all authors >

The Board - The Veterans Group [cached]

Tom Karinshak

Tom serves as Senior Vice President of the Customer Experience for Comcast Cable. In this role, he and his team work cross functionally with the Company's care, technical operations, marketing and new product development and deployment teams to ensure a superior experience at every point in Comcast's relationship with its customers.
Before joining Comcast in November 2010, Mr. Karinshak served as Managing Director and Customer Experience Director for Barclay's Bank of Delaware, where he designed and built a top talent customer experience, marketing, and operations organization. Prior to Barclays, Mr. Karinshak was at AOL, where he held a variety of senior leadership roles across marketing and operations.
Mr. Karinshak has 20 years of leadership experience with multi-service providers and leading consumer brands. He also served on active duty with the U.S. Army for six years as a Combat Engineer Captain.
Mr. Karinshak holds a B.S. in Civil Engineering from the United States Military Academy at West Point and an M.S. in Engineering Management from the Missouri University of Science and Technology.?

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