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This profile was last updated on 10/31/14  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Tom Karinshak

Wrong Tom Karinshak?

Senior Vice President, Customer S...

Comcast Cable
Comcast Corporation
1701 JFK Boulevard
Philadelphia, Pennsylvania 19103
United States

Company Description: Comcast Holdings Corporation (Comcast Holdings) is an indirect, wholly owned subsidiary of Comcast Corporation (Comcast), a cable operator in the United States....   more

Employment History

  • Senior Vice President of Customer Experience
    Comcast Corporation
  • Senior Vice President
    Customer Experience
  • Managing Director and Customer Experience Director
  • Managing Director, Head of Operations
  • Combat Engineer Captain
    U.S. Army
  • Senior Vice President, Member Management
    America Online , Inc.
  • Senior Leadership Roles
    America Online , Inc.

Board Memberships and Affiliations


  • M.S. , Engineering Management
    Missouri University of Science and Technology
  • B.S. , Civil Engineering
    U.S. Military Academy at West Point
40 Total References
Web References
Tom Karinshak - Board ..., 31 Oct 2014 [cached]
Tom Karinshak - Board Secretary Comcast
"The way in which our representative ..., 1 Oct 2014 [cached]
"The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives," Tom Karinshak, senior vice president of customer experience at Comcast, said in a statement.
"While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect," Karinshak added in the statement.
The Board - The Veterans Group, 8 Aug 2014 [cached]
Tom Karinshak
Tom serves as Senior Vice President of the Customer Experience for Comcast Cable. In this role, he and his team work cross functionally with the Company's care, technical operations, marketing and new product development and deployment teams to ensure a superior experience at every point in Comcast's relationship with its customers.
Before joining Comcast in November 2010, Mr. Karinshak served as Managing Director and Customer Experience Director for Barclay's Bank of Delaware, where he designed and built a top talent customer experience, marketing, and operations organization. Prior to Barclays, Mr. Karinshak was at AOL, where he held a variety of senior leadership roles across marketing and operations.
Mr. Karinshak has 20 years of leadership experience with multi-service providers and leading consumer brands. He also served on active duty with the U.S. Army for six years as a Combat Engineer Captain.
Mr. Karinshak holds a B.S. in Civil Engineering from the United States Military Academy at West Point and an M.S. in Engineering Management from the Missouri University of Science and Technology.?
Executive Biographies, 29 Oct 2014 [cached]
Tom Karinshak
Senior Vice President, Customer Service, Comcast Cable
"We have made significant progress, but ..., 31 May 2014 [cached]
"We have made significant progress, but we know that a lot more has to be done," Tom Karinshak, Comcast's senior vice president of customer experience, said Friday.
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