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This profile was last updated on 12/25/15  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Tom Karinshak

Wrong Tom Karinshak?

Senior Vice President, Customer S...

Comcast Cable
Phone: (215) ***-****  
Email: t***@***.com
Comcast Corporation
1 Center
Philadelphia , Pennsylvania 19103
United States

Company Description: Comcast Corporation (Comcast) is a provider of video, high-speed Internet and phone services (cable services), offering a variety of entertainment, information and...   more
Background

Employment History

Board Memberships and Affiliations

Education

  • M.S. , Engineering Management
    Missouri University of Science and Technology
  • B.S. , Civil Engineering
    U.S. Military Academy at West Point
53 Total References
Web References
Tom ...
corporate.comcast.com, 25 Dec 2015 [cached]
Tom Karinshak
Senior Vice President, Customer Service, Comcast Cable
"We have made significant progress, but ...
www.philly.com, 31 May 2014 [cached]
"We have made significant progress, but we know that a lot more has to be done," Tom Karinshak, Comcast's senior vice president of customer experience, said Friday.
"The way in which our representative ...
www.bizjournals.com, 16 July 2014 [cached]
"The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives," Comcast customer experience head Tom Karinshak said in a statement.
The Board - The Veterans Group
www.theveteransgroup.org, 8 Aug 2014 [cached]
Tom Karinshak
Tom serves as Senior Vice President of the Customer Experience for Comcast Cable. In this role, he and his team work cross functionally with the Company's care, technical operations, marketing and new product development and deployment teams to ensure a superior experience at every point in Comcast's relationship with its customers.
Before joining Comcast in November 2010, Mr. Karinshak served as Managing Director and Customer Experience Director for Barclay's Bank of Delaware, where he designed and built a top talent customer experience, marketing, and operations organization. Prior to Barclays, Mr. Karinshak was at AOL, where he held a variety of senior leadership roles across marketing and operations.
Mr. Karinshak has 20 years of leadership experience with multi-service providers and leading consumer brands. He also served on active duty with the U.S. Army for six years as a Combat Engineer Captain.
Mr. Karinshak holds a B.S. in Civil Engineering from the United States Military Academy at West Point and an M.S. in Engineering Management from the Missouri University of Science and Technology.?
Tom Karinshak, senior vice ...
www.philly.com, 16 Aug 2015 [cached]
Tom Karinshak, senior vice president for customer service, stands before monitors in the National Resource Optimization Center, which show the company´s performance on customer service. Tom Karinshak, senior vice president for customer service, stands before monitors in the National Resource Optimization Center, which show the company's performance on customer service.
...
Tom Karinshak, senior vice president for customer service, stands before monitors in the National Resource Optimization Center, which show the company´s performance on customer service.
...
Tom Karinshak, senior vice president of customer service, has made Comcast call centers more efficient in recent years by standardizing the voice-response and ticketing systems.
...
"I am always in the delicate position of saying, 'Thanks for all the work you have done in the last few years, but we still have a ways to go,' " Karinshak said of his call center employees. He spoke during an interview earlier this year.
...
Tom Karinshak, senior vice president for customer service, stands before monitors in the National Resource Optimization Center, which show the company´s performance on customer service. Comcast's customer service challenge
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