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1 Comcast Ctr
Philadelphia, Pennsylvania 19103
Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers u ... more
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Karinshak didn't say how much of Comcast's call-center activity is outsourced to overseas firms.
On its first-quarter earnings call in April, Charter said that 90 percent of its calls are now handled by U.S.-based workers.
Karinshak said Comcast is ahead of schedule on its plan to hire 5,500 U.S. workers and invest $300 million on new customer service resources, including call centers.
The company has added around 2,500 new workers so far,
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