Marketplace Chaplains' client leaders, Jim Grant, Owner of East Ridge Fast Lube, was the 2012 winner of Operator of the Year award; Kevin Davis, Owner and COO of Fast Change Lube & Oil, Inc., was the 2011 winner; and Tim Embry, Owner and CEO of American LubeFast, garnered the title in 2007.
has dozens of stores all over the Atlanta area and in 25 different cities throughout Georgia and the Southern portion of the US.
said having chaplains at each of his
stores helped pave the way for the national industry honor.
"Chaplains have changed the heart and soul of my company and we've become a better company too," Embry
Embry said for a large operator it simply makes good business sense to use the chaplains to take care of his hundreds of employees.
cited the American LubeFast
company turnover rate has dropped from 185%, which is near the national average for the fast lube business, to 125% since he
implemented the use of Marketplace Chaplains
"The 60% reduction in turnover has saved me thousands of dollars in training expenses alone," Embry
"Basically, the turnover savings has paid for the expense of our chaplains company-wide."
also said company shrinkage, better known as theft or missing inventory, has been lessened by
1.5 percentage points, which is a savings of $200,000 - yet another savings he
attributes, in part, to the chaplain service.
"The chaplain's presence denotes an emphasis in morals and integrity that our employees seem to respond well to, which affects the overall corporate culture of our company," Embry