ought to know a thing or two about Costain's
£36M acquisition of Rhead Group
in August of this year.
As the contractor's corporate development director he played a significant role in the decision to purchase the professional services consultancy.
"Customer satisfaction" is an oft-repeated phrase from Bowen
talks about the rationale for the acquisition.
More than anything you get the impression that Rhead's
systems and people will be in-line with the contractor's "One Costain" vision -its mission to deliver a full range of design, construction, project management and maintenance skills under one company banner.
"They've got a number of best-in-class team members that have really helped to build our capabilities," he
"For example, yesterday I was with the project management office team on some work for Rolls Royce
and the systems and processes and the people being employed are exemplary to my mind."
When asked to elaborate, he
talks about the way Rhead monitors project outcomes to make sure they are aligned with customer requirements - again returning to the theme of customer service.
"There's a very careful tracking of why the programmes of work are being undertaken in the first place to ensure that the client's business rationale and the business case is being supported by the activities in the project," he
thinks such systems and Rhead's workforce will be of significant help to Costain
when bidding for work.
"Each of their 550 people is eminently sellable across any of our sectors at any given time," he
"We're very excited about Nigel joining and he's joined the team as a key player," says Bowen.
is asked whether Costain
will embrace this strategy, he
suggests that the larger group will continue to cast its net wider.
"We have a group wide recruitment policy associated with getting the best people we can," he
Tapping into a popular theme, and reflecting NCE editor Mark Hansford's recent Comment on the subject, Bowen says Costain will increasingly look to provide design services to its clients (NCE 12 November).