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Wrong Tige Young?

Mr. Tige Young


Tui Tai

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Email: t***@***.com

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Tui Tai Expeditions

Tui Tai

Fiji Islands

Company Description

Tui Tai Expeditions is operated with complete commitment to Ecotourism, fostering partnership and development with indigenous groups. Local villages share in the economic benefits provided by our operation. Tui Tai has fully funded new schools, purchased ... more

Find other employees at this company (6)

Background Information

Employment History

Software Engineer

Siebel Systems , Inc.


Charles Wright Academy

Software Engineer

Oracle Corporation

Web References (6 Total References)

About - Tui Tai Expeditions [cached]

Tige Young, Founder and CEO of Tui Tai Expeditions

Read the full article on about Tige Young and Return on Life

The respondent was Tige ... [cached]

The respondent was Tige Young, CEO and owner of the Tui Tai Expeditions, cited by National Geographic as "one of the best adventure travel companies on earth."

With an excellent online reputation, it would be understandable if Tige chose to disregard the occasional negative review. However, rather than ignore discontented customers, Tige does a masterful job of crafting rebuttals that are informative, appropriately deferential and amusing.
Tige politely addresses the customer's concerns, while firmly supporting the veracity of his company's value proposition.
Tige addresses each aspect of the customer's complaint in a compartmentalized manner, just as a skilled lawyer refutes a hostile witness' adverse testimony. Rather than force the reader to dig through a dense rebuttal, he clearly outlines his counterarguments by using headings to denote his response to each topic raised by the dissatisfied customers.
Tip #6: Humorous, not humoring
Realizing that his primary audience is his future customers, Tige uses humor to undercut some of the more ludicrous aspects of the reviewer's diatribe. For instance, when responding to a complaint about the weather, Tige notes, "That trip was indeed affected by heavy rain. Still, passengers were able to complete nearly every activity scheduled. Better weather certainly makes it a better experience, and try though we may, we haven't found a way to control the weather : )." Yes, Tige included a smiley face in his response.
Tip #7: Take ownership, not umbrage
Although Tige cannot control the weather, he willingly claims ownership of the aspects of the honeymooners' trip that he could influence, writing, "As an owner, Service is one of those areas we can control (unlike the weather), and it's the area I care about most.
If you then pretend you are sitting on the Tui Tai, calmly chatting with the disappointed customer, while surrounded by a multitude of your future customers, you will no doubt craft responses that are as effective and engaging as Mr. Tige Young's.

South Pacific Tourism Organisation - SPTO WEEKLY NEWSLETTER UPDATE ISSUE NO: 202 - 02 January 2008 [cached]

The tourists and members of charitable organisations were organised and co-ordinated by hoteliers in the Savusavu area and Tui Tai owner, Tige Young. "It is an opportunity for us to put a smile on the faces of those who need help," Mr Young said. "Our mission was to help in the rebuilding process on the island which is a place we hardly get to travel to. Mr Young said the Tui Tai was engaged in similar community work in Rabi and Qamea every week. "We not only provide for such situations but we help needy students and families whenever we conduct such activities," he said.

News and Press [cached]

For further information, you are more than welcome to contact Mr. Tige Young, Managing Director for Tui Tai: Tui Tai online at:

Fiji Times - Company owner and ... [cached]

Fiji Times - Company owner and managing director Tige Young said the adventure cruise was thrilled with the achievement."The recognition is an important one.It's taken a lot of hard work to get to where the company is today, but we love what we do," Mr Young

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