As the water receded, Assistant Vice Chancellor/Chief Information Officer Thomas Lovince and his office of information technology (OIT) staff dismantled the school's data servers and drove them to a co-location facility in Baton Rouge.
This enabled Delgado to get critical systems such as e-mail, the Blackboard educational application and business office programs back online.
The college also benefitted from the fact it had implemented a document imaging system and switched from paper-based to electronic workflow in the student enrollment division in 2001, In the wake of Hurricane Katrina this enabled staff to access at least some student and administrative records.
However, thousands of paper records were lost in the deluge.
To prevent a repeat of this and to help ensure business continuity in any circumstances, Lovince
realized that Delgado
needed to incorporate enterprise content management into a new disaster plan.
"We recognized the need to access administrative and student records from anywhere on demand," Lovince
is one of the key components of that strategy."
Ten Tips for Disaster Planning
Delgado Community College Vice Chancellor/Chief Information Officer Thomas Lovince provided InContext with several pointers for selecting and implementing a disaster plan for IT/IS services.