Tom Householder, AEP's director of construction labor relations, investigated several approaches and found the easiest way to deliver the many skilled crafts and contractors needed to tackle these massive jobs is under a single, simplified contract.
says the NMA is the most consistent labor agreement, and in addition to being economical, is respected and accepted by trade unions and contractors alike.
That demands, among other things, attention to superior customer service â€" something the NMAPC
has won high points for, Householder
For example, he
requested a contract for a gas-turbine project at 4 p.m. one day, and by 10 a.m. the next day he
had a contract in his
Instead of putting the project on hold for a month or more while he
negotiated separate contracts with the various trade unions, he
got work started the following day.