Creative Thinking: Terry Hartshorn, former CEO of PacifiCare and Nancy Hoopes, VP of Human Resources of Pharmica
Today's guests include Terry Hartshorn, the former CEO and President of PacifiCare Health Systems; and Nancy Hoopes, Vice President of HR and Administration for Pharmaca Integrative Pharmacy.
Today's show begins with Hartshorn
leadership experiences in the health-insurance industry, and also his
thoughts on communication.
Then, Hoopes shares insights on creativity, the importance of mentors and the power of allowing for creative thinking.
Every successful CEO learns important lessons along the way-and Terry Hartshorn
is no exception to this rule.
Hartshorn spent his entire career in the healthcare industry, including 18 years as CEO and President of PacifiCare Health Systems.
"I learned how critical it is to effectively communicate with large and small groups," said Hartshorn
"Good leaders know how to deliver poignant messages and to connect with others, whether you are speaking one-on-one or to a large group."
identifies "great listening skills" as a strength that many great leaders have.
"Through the years, I've learned how to listen to what people are really saying, and I appreciate it when I'm challenged," he
"I'd rather have people questioning my ideas, as opposed to just nodding their heads."
continued, "I certainly don't have all of the answers all of the time-which is why I like to encourage people to work together to find solutions.
This type of leadership allows for creative thinking among employees, and also can give them ownership.
Formula for Success?
During the past forty years, Hartshorn
has observed common patterns in successful people with whom he
has worked and coached.
"Successful people have courage," he
"They are not afraid to make risky decisions.
These people know when to say 'no', but they're also very open to saying 'yes' a great deal of the time."
also notes that, "When successful people fail, they are not crushed by those failures.
They treat failures as learning experiences and they move on."
"Having a laser-like focus on your goals is mandatory," he
"Being focused is key to staying on-target, avoiding distraction and reaching your full potential."
Walk, Don't Run
When asked about role models who impacted his
management style, Terry
first boss who would "walk around and talk to everyone in the hospital."
referred to these brainstorming sessions as, "creative thinking with a whiteboard" in which many ideas are written down and vigorously discussed by the group.
What Are You Reading?
"I am currently reading a book by Harvard Business School Press
, "Coaching and Mentoring: How to Develop Top Talent and Achieve Stronger Performance," said Hartshorn
"The book highlights the importance of listening to others and observing others, so that you can help people improve on their performance," he