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Background Information

Employment History

Board Member


Advisory Board

Dynamic Healthcare Systems Inc

Chief Executive Officer

PacifiCare Health Systems Inc.


Therapy Solutions Inc

Board Member
Mariner's Church

Member of the Board of Ballet
St. Joseph


Bachelor's Degree
Business Administration

Bachelor's degree
Business Administration
University of California Los Angeles

Master's degree
Hospital Administration
University of California Los Angeles

Web References (118 Total References)

Board of Directors | Lifescript.com

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Terry Hartshorn Chairman

Terry Hartshorn is an investor, advisor and personal coach for start-up and early stage companies in a variety of industries. He has 30 years of senior executive experience across a broad range of healthcare organizations, including start-up, growth and mature public and private companies.
In 1976, Mr. Hartshorn founded PacifiCare Health Systems Inc. and served as its Chief Executive Officer until 1993, growing the company into one of the largest consumer healthcare providers in the U.S. The company was acquired in 2005 by United Healthcare for $8 billion. He continues to serve on PacifiCare's Board of Directors.
Prior to that Mr. Hartshorn was president and CEO of UniHealth, a diversified healthcare firm. He began his career as an officer with the U.S. Public Health Service.
Mr. Hartshorn received his Bachelor's degree in Business Administration and his Master's degree in Hospital Administration from the University of California Los Angeles (UCLA).

The Ethical Edge - Inspiring Leaders of Integrity - Podcasts

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Terry Hartshorn, Entrepreneur and Investor

Terry Hartshorn is an entrepreneur, investor and senior business executive with deep healthcare industry knowledge. He was the founding CEO of PacifiCare in 1976, growing the company to one of the largest consumer healthcare insurance providers in the U.S. He left his position in 1993 but remained on the Board serving as Chairman for a period of time until the company was sold in 2006.
Earlier in is career, Terry held various senior management positions in physician group practices and hospitals. He is active in the community serving and supporting organizations that focus on youth and family issues and challenges as well as Mariners church in Irvine. He also serves on the board of Corinthian Colleges Inc a large nationwide private education company. (20:35)

Terry Hartshorn, former CEO ...

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Terry Hartshorn, former CEO of PacifiCare and Nancy Hoopes, VP of Human Resources of Pharmica

Therapy Solutions, Inc

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TERRY O. HARTSHORN: Founder of PacifiCare and the company's CEO from 1977-1993, growing the company to one of the largest consumer health care providers in the U.S. with revenues in excess of $13 billion and approximately 10,000 employees; recently concluded serving 12 years as Director of PacifiCare Health Systems, Inc.; served as Chief Executive Officer of UniHealth America, a not-for-profit health care organization with 10 hospitals, home-care programs and a majority interest in PacifiCare. Current Chairman of the Board of Corinthian Colleges, Inc., one of the largest post-secondary education companies in North America; operating 94 colleges in 24 states in the U.S. and 34 colleges and 14 corporate training centers in seven provinces in Canada. Mr. Hartshorn earned a Master's degree in Health Care from the University of California Los Angeles (UCLA) in 1969 and a Bachelor's Degree in Business Administration from UCLA in 1966.

Creative Thinking: Terry ...

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Creative Thinking: Terry Hartshorn, former CEO of PacifiCare and Nancy Hoopes, VP of Human Resources of Pharmica

Today's guests include Terry Hartshorn, the former CEO and President of PacifiCare Health Systems; and Nancy Hoopes, Vice President of HR and Administration for Pharmaca Integrative Pharmacy.
Today's show begins with Hartshorn discussing his leadership experiences in the health-insurance industry, and also his thoughts on communication. Then, Hoopes shares insights on creativity, the importance of mentors and the power of allowing for creative thinking.
Terry Hartshorn
Every successful CEO learns important lessons along the way-and Terry Hartshorn is no exception to this rule. Hartshorn spent his entire career in the healthcare industry, including 18 years as CEO and President of PacifiCare Health Systems.
"I learned how critical it is to effectively communicate with large and small groups," said Hartshorn. "Good leaders know how to deliver poignant messages and to connect with others, whether you are speaking one-on-one or to a large group."
Hartshorn identifies "great listening skills" as a strength that many great leaders have.
"Through the years, I've learned how to listen to what people are really saying, and I appreciate it when I'm challenged," he said. "I'd rather have people questioning my ideas, as opposed to just nodding their heads."
Hartshorn continued, "I certainly don't have all of the answers all of the time-which is why I like to encourage people to work together to find solutions. This type of leadership allows for creative thinking among employees, and also can give them ownership.
Formula for Success?
During the past forty years, Hartshorn has observed common patterns in successful people with whom he has worked and coached.
"Successful people have courage," he said. "They are not afraid to make risky decisions. These people know when to say 'no', but they're also very open to saying 'yes' a great deal of the time."
Hartshorn also notes that, "When successful people fail, they are not crushed by those failures. They treat failures as learning experiences and they move on."
"Having a laser-like focus on your goals is mandatory," he said. "Being focused is key to staying on-target, avoiding distraction and reaching your full potential."
Walk, Don't Run
When asked about role models who impacted his management style, Terry mentions his first boss who would "walk around and talk to everyone in the hospital."
Hartshorn referred to these brainstorming sessions as, "creative thinking with a whiteboard" in which many ideas are written down and vigorously discussed by the group.
What Are You Reading?
"I am currently reading a book by Harvard Business School Press, "Coaching and Mentoring: How to Develop Top Talent and Achieve Stronger Performance," said Hartshorn.
"The book highlights the importance of listening to others and observing others, so that you can help people improve on their performance," he said.

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