"With the solution, both our vendors and associates will have access to the order status information at the same time," said Terry Gradidge, Neiman Marcus' vice president of customer service.
"We believe this will significantly reduce phone calls to vendors while allowing us to provide our customers with the most up-to-date information.We anticipate improved customer service and productivity gains."Gradidge went on to say, "We believe it will give us the ability to more closely partner with our vendors to manage the process from order placement to delivery resulting in increased customer satisfaction."
Earth Fare Selects TCI Solutions After ROI StudyTCI Solutions Inc.
, announced that natural food retailer Earth Fare Inc., has purchased TCI's
RetailSuite foundation enterprise solutions.The supermarket chain chose TCI's
Headquarters Price Management System (HQPM2) and Store Manager (SM2) after the company did a private return-on-investment study that found HQPM2 will pay for itself in less than one year.Looking for a rich price-management package, as well as the detail of store-level inventory control, Earth Fare spent five months evaluating TCI's
software to make sure it could provide those capabilities.The company purchased TCI's Perpetual Inventory module so it could easily review inventories for the entire company or at individual stores for quicker and more accurate stock replenishment.