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Wrong Terry Gradidge?

Ms. Terry Gradidge

Vice President, Customer Care

Neiman Marcus

Direct Phone: (972) ***-****       

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Neiman Marcus

1618 Main Street

Dallas, Texas 75201

United States

Company Description

After 20 years, InCircle Rewards remains at the top of the retail spectrum and has been continuously acknowledged as one of the nation's leading preferred customer recognition programs. Often imitated, but never replicated, InCircle Rewards was groundbrea ... more

Find other employees at this company (7,070)

Background Information

Employment History

Vice President

Customer Care Center Inc

Vice President

Call Center Operations

Web References (12 Total References)

Case Study: How NMD Links Quality Monitoring To Customer Surveys To Improve Service [cached]

Speaker: Terry Gradidge, Vice President, Neiman Marcus Direct

Terry Gradidge [cached]

Terry Gradidge Vice President, Customer Care Center Neiman Marcus

EyeRIS - January 31, 2003 [cached]

"With the solution, both our vendors and associates will have access to the order status information at the same time," said Terry Gradidge, Neiman Marcus' vice president of customer service."We believe this will significantly reduce phone calls to vendors while allowing us to provide our customers with the most up-to-date information.We anticipate improved customer service and productivity gains."Gradidge went on to say, "We believe it will give us the ability to more closely partner with our vendors to manage the process from order placement to delivery resulting in increased customer satisfaction."

Earth Fare Selects TCI Solutions After ROI Study
TCI Solutions Inc., announced that natural food retailer Earth Fare Inc., has purchased TCI's RetailSuite foundation enterprise solutions.The supermarket chain chose TCI's Headquarters Price Management System (HQPM2) and Store Manager (SM2) after the company did a private return-on-investment study that found HQPM2 will pay for itself in less than one year.Looking for a rich price-management package, as well as the detail of store-level inventory control, Earth Fare spent five months evaluating TCI's software to make sure it could provide those capabilities.The company purchased TCI's Perpetual Inventory module so it could easily review inventories for the entire company or at individual stores for quicker and more accurate stock replenishment. - Daily News for Monday, November 4, 2002 [cached]

"Neiman Marcus is committed to providing customers with an incomparable shopping experience, where each customer receives superior, luxurious merchandise along with exceptional customer service and support," said Terry Gradidge, vice president of call center operations at Neiman Marcus Direct.

Dallas Morning News [cached]

"We hired way ahead of time for going live on the system," said Terry Gradidge, Neiman Marcus' vice president of catalog and online customer care.

Neiman's made sure that all of its agents were well-versed in the merchandise.
As part of their training, the online agents handled samples of the merchandise about which they might have to answer questions., a Los Angeles-based company that works for a variety of retailers, held a fashion show for its agents who would be doing online service for a particular clothing company.

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