logo

Last Update

This profile was last updated on 8/18/2017 and contains contributions from the  Zoominfo Community.

is this you? Claim your profile.

Wrong Sven Gierlinger?

Sven O. Gierlinger

Chief Experience Officer

Northwell Health

HQ Phone:  (516) 734-8900

Direct Phone: (516) ***-****direct phone

Email: s***@***.edu

GET ZOOMINFO GROW

+ Get 10 Free Contacts a Month

Please agree to the terms and conditions.

I agree to the  Terms of Service and  Privacy Policy. I understand that I will receive a subscription to ZoomInfo Grow at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

THANK YOU FOR DOWNLOADING!

computers
  • 1.Download
    ZoomInfo Grow
    v sign
  • 2.Run Installation
    Wizard
  • 3.Check your inbox to
    Sign in to ZoomInfo Grow

I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Northwell Health

1979 Marcus Avenue, Suite e124

New Hyde Park, New York,11042

United States

Company Description

Northwell Health is New York State's largest health care provider and private employer, with 21 hospitals and over 550 outpatient facilities. We care for more than two million people annually in the metro New York area and beyond, thanks to philanthropic suppo...more

Background Information

Employment History

Chief Experience Officer

North Shore University Hospital


Vice President of Museum Operations

Detroit Institute of Arts


Vice President of Hospitality and Service Culture

Henry Ford Hospital


Affiliations

The Beryl Institute

Executive Board Member


Association for Patient Experience

Member


Intelligence Report

Lead Advisor


Education

bachelor's degree

hospitality business administration

Bavaria Hotel Management Academy


bachelor's degree

hotel business administration

Bavaria Hotel Management School


Web References(31 Total References)


Patient Experience Excellence

www.healthleadersmedia.com [cached]

Sven Gierlinger
Sven Gierlinger Sven Gierlinger is vice president and chief experience officer at Northwell Health, an integrated health system serving the greater New York area that includes 22 hospitals, 6,675 hospital and long-term care beds, and more than 550 outpatient facilities. Gierlinger is also the lead advisor for this Intelligence Report. He points out that difficulty changing organizational culture also relates to the evolution of the healthcare industry to a more consumer-oriented model.


27th General Assembly - New York Pharma Forum

www.nypharmaforum.org [cached]

Sven Gierlinger, Chief Experience Officer, Northwell Health
With a focus on providing exceptional customer service and delivering the highest quality care, Mr. Gierlinger is responsible for building an engaging, innovative and collaborative culture that drives organizational growth and customer loyalty through the customer experience. He came to Northwell from the Henry Ford Health System in Detroit where he served as vice president, hospitality and service culture, responsible for creating a superior and consistent service experience for patients, visitors and employees. Mr. Gierlinger worked closely with leadership to drive culture change around improving the customer experience in every encounter across the system. Prior to that, he was administrator, hospitality services, for Henry Ford West Bloomfield Hospital, responsible for all aspects of non-clinical operations, the Wellness & Integrative Health Center, retail shops and café, and the customer experience. Mr. Gierlinger began his career in the luxury hotel business, holding a series of leadership positions with the Ritz-Carlton Hotel Company. He played a key role in the openings of several Ritz-Carlton hotels in Germany, Japan, Indonesia and the United States, responsible for executing and implementing Ritz-Carlton service standards, training staff and leading teams of trainers. Mr. Gierlinger is a board member for The Beryl Institute and a member of the Institute for Innovation, Founding Executive Council. He received a bachelor's degree in hospitality business administration from the Bavaria Hotel Management Academy, Altoetting, Germany.


World Congress - Health Care, Pharma and Legal/IP Conferences

www.worldcongress.com [cached]

Sven Gierlinger
Sven Gierlinger Chief Experience Officer Northwell Health Sven Gierlinger Sven Gierlinger Chief Experience Officer Northwell Health Sven Gierlinger is an expert in building an emotionally engaging and innovative culture that drives growth and consumer loyalty through customer satisfaction. He has more than 20 years experience in the hospitality and service industry. As Chief Experience Officer for Northwell Health, Sven is responsible for creating a superior and consistent service experience for patients, visitors and employees. Prior to his current position he was Vice President of Hospitality and Service Culture at Henry Ford Health System in Michigan. He established a culture of service excellence through development and implementation of standards, system-wide rounding, and training programs for all employees ranging from first impressions to leader coaching. He was a driving force in creating excellence and consistency in the patient experience. Prior to his corporate responsibilities at Henry Ford he played a critical role in the start-up and success of Henry Ford West Bloomfield Hospital where for nearly 3 years he lead the areas of non-clinical operations, retail, wellness, and service culture. Sven also had the privilege to work for 8 years in various leadership roles and destinations for the acclaimed Ritz-Carlton Hotel Company including opening properties worldwide. He holds a bachelor's degree in hospitality management from the Bavaria Hotel Management School in Germany.


Executive Board - The Beryl Institute - Improving the Patient Experience

www.theberylinstitute.org [cached]

Sven Gierlinger
Chief Experience Officer, Northwell Health


The Beryl Institute Webinars - The Beryl Institute - Improving the Patient Experience

www.theberylinstitute.org [cached]

Sven Gierlinger | Chief Experience Officer, Northwell Health


Similar Profiles

city

Browse ZoomInfo's Business
Contact Directory by City

city

Browse ZoomInfo's
Business People Directory

city

Browse ZoomInfo's
Advanced Company Directory