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2017-03-02T00:00:00.000Z

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Wrong Sven Gierlinger?

Mr. Sven O. Gierlinger

Chief Experience Officer

Northwell Health

Direct Phone: (516) ***-****       

Email: s***@***.edu

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Northwell Health

2000 Marcus Ave

New Hyde Park, New York 11042

United States

Company Description

Northwell Health is New York State's largest health care provider and private employer, with 21 hospitals and over 550 outpatient facilities. We care for more than two million people annually in the metro New York area and beyond, thanks to philanthropic ... more

Find other employees at this company (15,096)

Background Information

Employment History

Chief Experience Officer

Northshore Internal Medicine

Chief Experience Officer

North Shore University Hospital

VP-Hospitality&Service Culture

HFHS

Vice President of Hospitality and Service Culture

Henry Ford Hospital

Vice President of Museum Operations

Detroit Institute of Arts

Executive Assistant Manager, Rooms Division and Various Other Positions

The Ritz-Carlton

Affiliations

Advisory Board Member
The Beryl Institute

Member
Institute for Innovation

Member
Association for Patient Experience

Education

bachelor's degree

hospitality business administration

Bavaria Hotel Management Academy

bachelor's degree

hotel business administration

Bavaria Hotel Management School

Web References (25 Total References)


Patient Experience Advisory Board - The Beryl Institute - Improving the Patient Experience

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Sven Gierlinger Chief Experience Officer, Northwell Health


Sven Gierlinger VP, ...

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Sven Gierlinger VP, Chief Experience Officer Northwell Health View Profile Sven Gierlinger | VP, Chief Experience Officer Sven Gierlinger is an expert in building an emotionally engaging and innovative culture that drives growth and consumer loyalty through customer satisfaction. He has more than 20 years experience in the hospitality and service industry. As Chief Experience Officer for Northwell Health, Sven is responsible for creating a superior and consistent service experience for patients, visitors and employees. Prior to his current position he was Vice President of Hospitality and Service Culture at Henry Ford Health System in Michigan. He established a culture of service excellence through development and implementation of standards, system-wide rounding, and training programs for all employees ranging from first impressions to leader coaching. He was a driving force in creating excellence and consistency in the patient experience. Prior to his corporate responsibilities at Henry Ford he played a critical role in the start-up and success of Henry Ford West Bloomfield Hospital where for nearly 3 years he lead the areas of non-clinical operations, retail, wellness, and service culture. Sven also had the privilege to work for 8 years in various leadership roles and destinations for the acclaimed Ritz-Carlton Hotel Company including opening properties worldwide. He holds a bachelor's degree in hospitality management from the Bavaria Hotel Management School in Germany.


Sven Gierlinger, Chief ...

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Sven Gierlinger, Chief Experience Officer, Northwell Health

With a focus on providing exceptional customer service and delivering the highest quality care, Mr. Gierlinger is responsible for building an engaging, innovative and collaborative culture that drives organizational growth and customer loyalty through the customer experience.
He came to Northwell from the Henry Ford Health System in Detroit where he served as vice president, hospitality and service culture, responsible for creating a superior and consistent service experience for patients, visitors and employees. Mr. Gierlinger worked closely with leadership to drive culture change around improving the customer experience in every encounter across the system.
Prior to that, he was administrator, hospitality services, for Henry Ford West Bloomfield Hospital, responsible for all aspects of non-clinical operations, the Wellness & Integrative Health Center, retail shops and café, and the customer experience.
Mr. Gierlinger began his career in the luxury hotel business, holding a series of leadership positions with the Ritz-Carlton Hotel Company. He played a key role in the openings of several Ritz-Carlton hotels in Germany, Japan, Indonesia and the United States, responsible for executing and implementing Ritz-Carlton service standards, training staff and leading teams of trainers.
Mr. Gierlinger is a board member for The Beryl Institute and a member of the Institute for Innovation, Founding Executive Council.
He received a bachelor's degree in hospitality business administration from the Bavaria Hotel Management Academy, Altoetting, Germany.


Sven ...

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Sven Gierlinger

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As a previous Ritz-Carlton Hotel executive, Sven brings a unique perspective to the patient experience dialogue. However, it was his personal patient experience spending three months in hospitals that motivates him to challenge the status quo in the continuum of care. Now as Chief Experience Officer for Northwell Health, one of the largest Integrated Delivery Networks in the country, Sven is driving culture transformation grounded in patient centeredness and empathy.
Sven is passionate about building an emotionally engaging and innovative culture that drives growth and consumer loyalty through customer satisfaction. He has more than 20 years experience in the hospitality and service industry, including 8 years with The Ritz-Carlton Hotel Company. As Chief Experience Officer for Northwell Health, Sven is responsible for building an engaging, innovative and collaborative culture that drives organizational growth and customer loyalty through the customer experience. Prior to this, he was Vice President of Hospitality and Service Culture at Henry Ford Health System and also played a critical role in the start-up and success of Henry Ford West Bloomfield Hospital.


Sven Gierlinger, Chief ...

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Sven Gierlinger, Chief Experience Officer, Northwell Health

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