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North Shore University Hospital
300 Community Drive
The nation's third-largest, non-profit, secular healthcare system, North Shore-LIJ delivers world-class clinical care throughout the
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As it becomes increasingly obvious that ...
As it becomes increasingly obvious that the healthcare industry can -- and should -- seize on the UX revolution to provide a new way of finding and receiving care, Huge BKL is proud to host Sven Gierlinger, an expert in building an emotionally engaging, innovative, and collaborative culture that drives organizational growth and consumer loyalty through customer satisfaction at the North Shore LIJ Health System.
As Chief Experience Officer for North Shore LIJ Health System, Gierlinger is responsible for creating a superior and consistent service experience for patients, visitors and employees.
Prior to his current position he was Vice President of Hospitality and Service Culture at Henry Ford Health System in Detroit, Michigan.
In that role he
established a culture of service excellence through development and implementation of standards, system-wide rounding, and training programs for all employees ranging from first impressions to leader coaching.
was a driving force in creating excellence and consistency in the patient experience.
LAKE SUCCESS, NY -- Sven ...
LAKE SUCCESS, NY -- Sven Gierlinger has joined the North Shore-LIJ Health System in the newly created position of vice president and chief experience officer.
Mr. Gierlinger's joins North Shore-LIJ from the Henry Ford Health System in Detroit, where he served as vice president of hospitality and service culture.
was responsible for creating a superior and consistent service experience for patients, visitors and employees.
Previously, he was an administrator of hospitality services for Henry Ford West Bloomfield Hospital, where he was responsible for all aspects of non-clinical operations, the Wellness and Integrative Health Center, retail shops and café, and the customer experience.
"I look forward to working with staff across the health system to continue building a culture that puts patients first and helps us build loyalty in our communities," said Mr. Gierlinger
, 43, who currently resides in Bayside, Queens, and works in Lake Success, NY.
He began his career in the luxury hotel business, holding a series of leadership positions with the Ritz-Carlton Hotel Company and playing a key role in the openings of several Ritz-Carlton hotels in Germany, Japan, Indonesia and the US.
He is a member of the Association of Patient Experience, The Leader's Board for Service Excellence, and The Beryl Institute.
He received a bachelor's degree in hospitality business administration from the Bavaria Hotel Management Academy, Altoetting, Germany.
Sven Gierlinger, Vice ...
Sven Gierlinger, Vice President, Henry Ford Health System, USA
Sven Gierlinger is an expert in building an emotionally engaging, innovative, and collaborative culture that drives organizational growth and consumer loyalty through customer satisfaction.
has more than 20 years experience in the hospitality and service industry.
As vice president of hospitality and service culture for Henry Ford Health System, Gierlinger is responsible for creating a superior and consistent service experience for patients, visitors and employees.
Prior to his
current position he
played a criticalrole in the start-up and success of Henry Ford West Bloomfield Hospital
lead the areas of non-clinical operations, retail, wellness, and service culture.
2010 Henry Ford Educational Symposium
Sven Gierlinger, Administrator, Hospitality Services
Henry Ford West Bloomfield Hospital
Administrator, Hospitality Services
Henry Ford West Bloomfield Hospital
Join Chef Turner and Mr. Gierlinger as they share the secrets of revolutionizing hospital food.
Meanwhile, to address the patient ...
Meanwhile, to address the patient experience, North Shore-LIJ recruited Sven Gierlinger to fill the new role of chief experience officer.
He previously worked for the Henry Ford Health System in Detroit and the Ritz-Carlton Hotel Company.