"For example, in some countries, counting 'everyone' living in a specific space with a maximum occupancy refers only to the men," said Suzanne Gruneberg, an associate broker with RE/MAX CSI Realtors in Upper St. Clair.
Misunderstandings between a rental company and tenants often arise because the tenant is not familiar with the rules or procedures in the U.S., Ms. Gruneberg
As a first step, it is important to assure them that the regulations regarding buying or renting of real estate are the same for everyone.
"Fair housing laws that protect all consumers of real estate, whether renters or purchasers, is an important concept to get across as it may not be the case in their prior experience," she
Other issues may arise because of differing cultures, language and traditions, she
will discuss other safety precautions, habitability regulations and information on heating and cooling.
"I think that the goal of providing clean and safe living conditions is of utmost importance to the leasing companies," she
But communication, she
stressed, is key, whether the parties speak English or another language.
"It seems so simple, but tenants must understand that when the problems are small, such as a little leak or spotting a bug, be sure to call the leasing company," she