"We fully realize our responsibility to provide excellent water service in a cost effective manner," said Susan Skomorucha, general manager of United Water Delaware.
"We work hard to provide our customers with exceptional water service and value." She
explained that with the exception of the Distribution System Improvement Charge (DSIC) effective in January 2002, customers have experienced stable base rates while the Consumer Price Index (CPI) has increased an average of 2.5 percent annually, or 21.7 percent in total.Had United Water's base rates increased at the same rate as general inflation, the annual residential bill for a customer who uses 16,000 gallons per quarter would be $352.70 instead of the $305.16 that it is today.
"Rising general costs have necessitated that we file for this increase," said Skomorucha
."Examples include water testing expenses, chemicals, energy costs and medical benefits.We are also seeking recovery on investments that the company has already made to improve service to our customers.These focus on water quality and reliability."Skomorucha
explained that since the last rate filing in 1998, United Water Delaware
has invested $9.2 million in new plant, together with $6.8 million in distribution system improvements.