The military service complaints system is broken - or at least that's the message from Dr Susan Atkins, who is the Service Complaints Commissioner for the Armed Forces.
In the forward to the Commissioner's 2012 annual report published recently, Dr Atkins
pulled no punches in her
current views in admitting that, "for the fifth year running, I am still unable to say that the service complaint system is working efficiently, effectively or fairly".
Pretty damning stuff.
also criticises the government's rejection of her
earlier recommendations for a separate Armed Forces
Ombudsman, which she
said would give an opportunity to increase confidence in serving military personnel that the service complaints system was working fairly, and to optimise the use of limited resources.
also criticised the delay that continues to bedevil the complaints system - pointing out that by the end of 2012, the army still had 430 cases which have been stuck in the system for over 24 weeks - 24 weeks being the target period in which complaints should be finalised.