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This profile was last updated on 4/5/14  and contains information from public web pages and contributions from the ZoomInfo community.

Steven T. Nicks

Wrong Steven T. Nicks?

Senior Vice President, Marketing ...

Satmetrix Systems Inc
1100 Park Place Suite 210
San Mateo, California 94403
United States

Company Description: Satmetrix is the leading global provider of on-demand software applications and consulting services to measurably improve customer loyalty and link these results to...   more
Background

Employment History

Education

  • Masters of International Business
    Pepperdine University
  • B.A.
    Pepperdine University
101 Total References
Web References
Steven ...
www.satmetrix.com, 5 April 2014 [cached]
Steven Nicks
...
Steven Nicks Senior Vice President, Marketing and Strategy, Satmetrix
Steven Nicks joined Satmetrix in 2009, and after holding a variety of sales leadership roles, now holds responsibility for Satmetrix' marketing and corporate strategy functions . Steven has more than 25 years of experience in enterprise sales, customer loyalty, and business strategy. Prior to joining Satmetrix, Steven was President of The Phelon Group and a Principal at PricewaterhouseCoopers (now IBM Global Solutions). Steven has held senior management positions with 3M Europe, eAssist Global Solutions, and Pepperdine University's School of Business. During the 2008 campaign season, Steven served as one of President Obama's domestic policy advisors. He has been a guest lecturer in customer relationship management at Harvard Business School and written for BusinessWeek Online and Inc.com. Steven holds a Masters of International Business from Pepperdine University.
Satmetrix Management Team | Satmetrix
www.satmetrix.com, 26 June 2013 [cached]
Steven Nicks - Senior Vice President, Marketing and Strategy
...
STEVEN NICKS
...
Steven Nicks joined Satmetrix in 2009, and after holding a variety of sales leadership roles, now holds responsibility for Satmetrix' marketing and corporate strategy functions . Steven has more than 25 years of experience in enterprise sales, customer loyalty, and business strategy. Prior to joining Satmetrix, Steven was President of The Phelon Group and a Principal at PricewaterhouseCoopers (now IBM Global Solutions). Steven has held senior management positions with 3M Europe, eAssist Global Solutions, and Pepperdine University's School of Business. During the 2008 campaign season, Steven served as one of President Obama's domestic policy advisors. He has been a guest lecturer in customer relationship management at Harvard Business School and written for BusinessWeek Online and Inc.com. Steven holds a Masters of International Business from Pepperdine University.
The Phelon Group
staging.phelongroup.com, 3 Feb 2010 [cached]
Steven Nicks, Executive Vice President of Client Services
Steven is a founding partner of The Phelon Group and oversees company strategy and firm operations. With more than 18 years of experience in strategy, marketing, and large-scale enterprise implementations in financial services, high tech and telecommunications, Steven understands how to synchronize customers' business and technology needs.
Prior to The Phelon Group, Steven was with PricewaterhouseCoopers and Ernst & Young. As a principal, he directed key accounts and developed business opportunities while assisting clients in integrating technology with business strategy. Steven has held senior management positions with eAssist Global Solutions, Pepperdine University's School of Business, and 3M Europe, where he directed client-related activities during all phases of the sales cycle and developed strategic partner relationship programs. Steven has contributed his consulting expertise to companies such as Adobe Systems, Amdocs, EMC Corporation and Hewlett-Packard. He has been a guest lecturer in customer relationship management at Harvard Business School.
Steven holds a Masters of International Business and a B.A. from Pepperdine University.
Expérience client - Société - La direction | Satmetrix | Logiciels de gestion de l'expérience client
s70135.gridserver.com, 25 Jan 2013 [cached]
Steven Nicks - General Manager, Amérique du Nord
...
STEVEN NICKS General Manager, North America
Steven Nicks is General Manager, North America, for Satmetrix. He has more than 20 years of experience in strategy, customer loyalty, and large-scale enterprise implementations across several industries, including financial services, high tech and telecommunications. Prior to joining Satmetrix, Steven was at The Phelon Group, PricewaterhouseCoopers and Ernst & Young. As a principal, he directed key accounts and developed business opportunities while assisting clients in integrating technology with business strategy. Steven has held senior management positions with eAssist Global Solutions, Pepperdine University's School of Business, and 3M Europe, where he directed client-related activities during all phases of the sales cycle and developed strategic partner relationship programs. He has been a guest lecturer in customer relationship management at Harvard Business School and written for BusinessWeek Online and Inc.com. Steven holds a Masters of International Business and a B.A. from Pepperdine University.
Satmetrix Webinars about Customer Experience and Net Promoter Score
www.satmetrix.com, 19 Mar 2010 [cached]
Join Steven Nicks, General Manager, North America, Satmetrix at this complimentary webinar and learn how you can:
...
Steven will share different approaches for understanding Net Promoter Score™ for different industries, with a focus on the Satmetrix methodologies and data available for B2C and B2B benchmarks.
...
Steven Nicks, Vice President, Satmetrix, addresses key components for gathering customer feedback.
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