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This profile was last updated on 3/15/09  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Steve Lamey

Wrong Steve Lamey?

Employment History

156 Total References
Web References
HM Revenue & Customs: Executive and Advisers Committee, 15 Mar 2009 [cached]
Mike Clasper CBE | Lesley Strathie | Dave Hartnett | Melanie Dawes | Mike Eland | Bernadette Kenny | Steve Lamey | Chief Finance Officer (vacant) | Colin Cobain | Mark Haysom | Philippa Hird | Phil Hodkinson | John Spence | Dame Sue Street DCB
Steve LameyChief Finance Officer (vacant)
Steve Lamey
Steve Lamey, Director General Benefits and Credits:
In September 2008 Steve was appointed Director General Benefits and Credits, retaining his capability and PaceSetter responsibilities.
Steve graduated in Mining Engineering at University College Cardiff in 1978 before starting work with the BOC Group.He had a wide variety of roles there, working in project engineering and management roles before moving on to operational, commercial and senior management jobs.He became Director of Global Information and Management User Services in June 1998.
In 2000, Steve joined the British Gas Group as Chief Information Officer (CIO) and Vice President Information Management (IM).This meant he was responsible for development and delivery of business strategy and services, ensuring that IM added business value.
Steve joined HMRC in Ocober 2004, becoming Chief Information Officer (CIO) for both former Departments.In October 2007, he was appointed to a new role, Chief Operating Officer, to oversee and co-ordinate all performance including development of future performance measures.
Profile: Steve Lamey, the ..., 29 Aug 2006 [cached]
Profile: Steve Lamey, the man uniting HM Customs and Revenue's IT systems.
But Steve Lamey, chief information officer at the combined Inland Revenue and Customs & Excise department, is sticking to the excuses. 'We don't expect [computer server] chillers to break and bring down networks,' he says. 'But we're looking to get those things right and I already know that we'll be better next time.People want our systems to be more available and robust - they don't want a repeat of 31 January.'
As for 'unexploded bombs', they're Lamey's euphemism for computer bugs, hidden deep within the systems, that unless uncovered could cause them to fail.
Lamey has good reason to be bullish about the future robustness of the combined department's IT set-up, given that he's the man with the onerous task of bringing its systems into the 21st century.
The former IT head of BG Group stepped into the hot seat last October, taking up the reins of what is arguably the most ambitious IT project ever faced by central government.His task is to ensure that Revenue and Customs (between them employing 98,500 staff) have a fully integrated IT system within the next three years, which provides value to its 'customers' - essentially every man, woman, child and business in the UK.
'It's one of my more interesting challenges,' Lamey says in his typically understated manner.His first, and easiest, job was to change the IT department's name to 'information management solutions', a moniker he believes is symbolic of its new strategy and culture.
But rather than simply upgrading the back office functions, any changes he makes will have a direct impact on the way Revenue and Customs deals with its customers or 'clients'.
For the time being, Lamey is going through a process of due diligence as the IT currently in place across the departments undergoes a series of health checks, 'to give us an objective view of where we are' ? a process that still has months to run.
These health checks focus on what Lamey describes as 'non-sexy, IT stuff' - and the results have already thrown up some interesting problems including 'environment inheritance' issues like crumbling bricks and mortar and the housing around vital servers.
'Most of the outages we've suffered have been things like chillers breaking down in our data centres or power supplies being cut off, and not necessarily because the systems have been falling apart - although we've had enough challenges with those anyway.'
Lamey's team are working closely with consultants Capgemini and Fujitsu, incumbent IT suppliers for the Revenue and Customs, to integrate the systems (see box, top right).But as the recipients of billions of pounds of taxpayers' money, Lamey is under no illusions as to the level of service demanded of his suppliers - and his own team - if they're to avoid the glare of the National Audit Office or Public Accounts Committee in the future.
Lamey is more than aware of the challenges ahead and fully expects to be judged before the department's three-year plan to transform and integrate IT is completed. 'I'm expected to have stabilised systems within 12 months, so perhaps I can be blamed for problems from six months' time,' he says.
Project governance and integration of the contracts are key.But he also believes that fundamental changes to the way accountants, finance directors and the general public use IT systems to deal with the combined department are just as important.
Lamey is confident that in addition to cost savings for business, his IT plans will result in more accessible processes ? from online filing to submitting VAT returns.
Lamey says that Revenue and Customs is 'sensitive' to the enormous powers of the combined organisation, 'but that's the whole point of bringing the two together ? to make it a much more efficient and effective government department'.
So is Lamey the right person to take on a job of such scale, breadth and complexity?
He, for one, believes his private sector experience of huge change management projects will stand him in good stead for his latest challenge.
Lamey spent 22 years at gas giant BOC, including the last two as director of global information and management user services, before joining British Gas in 2000 as CIO and vice-president of information management.It was during his time at BG that Lamey led a global roll-out of SAP, integrating the company's global IT function and slashing the group's IT suppliers from 190 to 80.
If Lamey can instil a private sector, customer-facing culture into the Revenue and Customs, then his efforts must surely be viewed as a success.
When three became oneWhen Steve Lamey stepped into the Revenue and Customs CIO hot seat in October, he assumed far more than a new job title - he also took on one on the biggest IT challenges around.
Although Lamey is 'very confident' about the efforts to make the Revenue's systems more resilient, he says he'll be in a better position to comment in six months' time.But all the signs are good.Capgemini's work has been of a high quality. 'January and February were the two highest service-level agreement scores we've ever had on our Revenue contract,' he says.
News & Events - H&H Accountants in Taunton Ilminster Somerset, 21 Sept 2013 [cached]
HMRC's Director of Benefits and Credits, Steve Lamey, said: 'At this time of year, families decide ...
flyingSPARK - wireless applications for the mobile workforce, 7 July 2003 [cached]
Steve Lamey, Chief Information Officer, BG Group said: "We were looking for a partner who could respond dynamically and speedily to our needs.
New heads of IT take up posts in Whitehall, 20 Feb 2004 [cached]
Two new government IT chiefs, Ian Watmore and Steve Lamey, were confirmed in office last week.
Steve Lamey will start work as chief information officer of HM Revenue and Customs, the department that he will help create as a result of the government's planned merger of Customs and Excise and the Inland Revenue.
Lamey has moved from BG Group where he has been chief information officer and vice-president for information management since April 2000.
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