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This profile was last updated on 10/1/11  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Steve W. Doucette

Wrong Steve W. Doucette?

Founder and Lead Executive

Phone: (651) ***-****  
Email: s***@***.com
Local Address:  Minnesota , United States
Hawaiian Insurance & Guaranty Co.
Pioneer Plaza 900 Fort Street Mall, Ste. 1645
Honolulu , Hawaii 96813
United States


Employment History

23 Total References
Web References
Steve Doucette ..., 1 Oct 2011 [cached]
Steve Doucette ( is the founder and lead executive of Great Northwest Insurance Company and of Hawaiian Insurance and Guaranty Company. false,false,1
Great Northwest - About us, 15 Oct 2011 [cached]
Stephen Doucette, CEO. r. Doucette is the Company Founder, with close to 35 years experience in personal lines insurance. Prior to joining Milwaukee Insurance in 1983 Mr. Doucette founded and ran an insurance agency. He left Milwaukee Insurance, where he was CEO, to found Great Northwest's predecessor business in 1992 and built an approximately $25 million book of personal lines business in multiple states.
News | Clarion Capital Partners, LLC, 10 June 2009 [cached]
"We want to assure existing HIG customers that the transition will be as seamless as possible and we will continue current coverages, value and quality service," said Stephen Doucette, GNW president and CEO.
Overseeing local operations will be Doucette and GNW vice president of operations Charlene Moriarity.
Technology 1/99, 2 Mar 2004 [cached]
Steve Doucette, Chuck Killian and Larry Neilson are the names behind these "headlines."
Steve Doucette began his career in the insurance business as an agent.He started his own agency from scratch in a small town in central Wisconsin and within six years, he had three agencies.In the meantime, he had an oppor-tunity to join Milwaukee Insurance Group.He eventually sold his agencies and became president and CEO of Milwaukee Insurance Group.But he had a kernel of an idea germinating and he knew more fertile ground lay elsewhere.So with 13 years' experience as an agency owner and insurance company executive under his belt, he headed to Idaho to set up a micro insurance company. (Visit and access the March 1998 issue of Rough Notes, "Personal lines solution," for more information on this operation.)
"This isn't unique stuff," Doucette says of the expert system software."What is unique is that we decentralize it."
He emphasizes that to get desired results from technology, organizations must start with a business solution and then find the automation to support it."You must be able to envision the business solution, and then choose and design the hardware and software tools to support that business solution."Trouble occurs when technology leads the business solution, he notes.
"If you're automating the wrong things, it doesn't solve the problem," he continues."The independent agency system has been unwilling to picture different business solutions.Great Northwest has taken dramatic chunks out of the cost structure."Thanks to timing and technology, he says, his company has "taken what's been described as 'a terribly inefficient system' (personal lines and small commercial lines distributed by independent agents) and made it--cost wise--the most efficient system in the industry.
"It's simply a joke that a large, centralized institution points at the local entrepreneurs (agents) and says they're cost inefficient," he adds.
Doucette contends that the personal lines market is simply too significant to be ignored.He recalls looking down from an office building window at a busy intersection.
The system, Doucette believes, is inherently flawed because of all the layers of expense built into it; and all the technology in the world isn't going to improve on that.The company cost structure includes the home office expense, the branch office expense and finally the agent expense."No matter how you automate, you aren't going to save enough dollars to be competitive," he asserts.
Doucette, Killian and Neilson agree: To get desired results from technology, organizations must start with a business solution and then find the automation to support it.
Author's note: Steve Doucette, Chuck Killian and Larry Neilson were participants on a "Forward Technology" panel moderated by Virginia Bates at the IIAA's National Convention in Boston.
Steve Doucette
Great Northwest Insurance CompanyTelephone: (208) 725-0667E-mail:
Great Northwest - About us, 17 Feb 2006 [cached]
Stephen Doucette, President and CEO Mr. Doucette started his own insurance agency in 1975 in Jefferson, Wisconsin, right out of college and grew it to three locations. In 1983 he accepted a management position as Vice President of Marketing with Milwaukee Insurance Group ("Milwaukee"), a $100 million property and casualty company. As COO and EVP of Operations, he helped rebuild Milwaukee's operations. As CEO and vice chairman he grew Milwaukee to $200 million in premiums and improved it A.M. Best rating of C to A-. In 1987, he took Milwaukee public. In 1992, he left Milwaukee to start GNW.
When Mr. Doucette founded GNW, she joined as one of its original employees and helped design GNW's systems for support functions. She became Vice President of Operations in 1997. She was also responsible for other activities including the Quality Control Center and the ongoing development of GNW's proprietary software.
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