In the early 1990s, former FVTC president, Dr. Stanley Spanbauer, was a member of the Appleton delegation's first visit to Kurgan.Until now, mostly Kurgan faculty and students have come to FVTC.However, with this grant, FVTC has the opportunity to become a full partner in the Sister City program.Under this new grant project, FVTC will assist KSU in developing expertise and knowledge in free market techniques using quality management principles.Since FVTC has one of the few associate degree programs in the U.S. that is devoted to quality improvement, its Quality Management program will serve as the foundation for KSU faculty development.FVTC will also teach customized training methods that KSU faculty can use with their area companies as well as mentoring techniques to promote subsequent training of other KSU faculty members.
The agenda included discussion and adoption of the by-laws of the organization, election of officers and an affinity diagram concerning the statement "The most important issues and concerns to me for leading CQI in my organization are . . . ." The elected leadership included: Clyde LeTarte, president, Stan Spanbauer, vice president and president-elect, and John Blong, secretary-treasurer.
Participants included: Bill Wenrich, Clyde LeTarte, Stan Spanbauer, and B.A. Acevedo.
The two "learning" topics were: Implementing TQM: Organizational Structure Discussion and Brainstorming Session ("Changing the Role of Management") to develop a shared model conducted by Sam Schauerman and Burt Peachy; and a session on a TQM Leadership Team conducted by Stan Spanbauer and Callie Zilinsky.
Dr. Stanley Spanbauer, president emeritus of Fox Valley Technical College, was granted honorary membership in CQIN and was invited to all social functions as a guest of CQIN.
Oshkosh Northwestern - UCS system names new president
Stan Spanbauer, former president of Fox Valley Technical College, was announced as the system's future president at the board's meeting this week.
Spanbauer will officially take over Sept. 4.
Along with an educational specialist degree in vocational administration from the University of Wisconsin-Stout and a doctorate in education administration degree from UW-Madison, Spanbauer earned a bachelor's and master's degree from UW-Oshkosh in education and guidance counseling respectively earlier in his career.He's been an professional educational consultant for the past six years. Spanbauer was first considered as a candidate three weeks ago, after the previous candidate accepted another position. Spanbauer said the current state of the UCS system, which became unified about three years ago, is similar to the development of FVTC.Spanbauer was vice president of academic affairs at the technical college when it was formed in 1967, and began his 16-year term as president in 1982. In his career the 70-year-old Spanbauer has earned several teaching and administrative awards including the College Trustees Association's Administrator of the Year award in 1990 for his work as president of FVTC. Although he is starting his term with the system at a time when many are usually retiring, Spanbauer said he plans to work as president of the system as long as the board wants him. "I don't want people to think I'm short-term," Spanbauer said. Spanbauer said increasing enrollment, upgrading the system's facilities and involving "people who are on limited incomes to participate in parochial education," are his three main challenges as he begins as president. The last goal is also part of a strategic plan Spanbauer has been working on with other school officials since February.The first draft of the long-range plan for the system was introduced to the system board this month. The plan, which has 11 main goals, is expected to be adopted in October and implemented throughout the next three years, Spanbauer said. Spanbauer said he had five children go through the Catholic school system, and he currently has two grandchildren attending St. John Neumann Middle School. "While the system is excellent and the standards and student achievement records are superb, I think there is some greater need for people to work together as a system as opposed to separate schools," Spanbauer said. "I just see myself as providing leadership for the people to help themselves."
I have been involved in public schools over 30 years, including 11 years as President of Fox Valley Technical College.
After retirement, I set up a consulting company and for 5 years assisting colleges in the U.S.and in ther countries.
Complaints should be viewed in a positive way, for each one is an opportunity to correct a problem and eliminate it forever, says Stanley Spanbauer, former president of Fox Valley Technical College.Customer surveys will not always pinpoint problems for you, because your most dissatisfied customers will have already quit using your services.And broad citizen surveys do not usually uncover the level of detail that complaints do.Complaints can tell you about frontline employees who treat customers poorly, bad handoffs between units, misguided policies, perverse incentives, even overly bureaucratic administrative systems.
This can be effective if the system is carefully monitored and if there is assurance that quick action will be taken to respond to both suggestions and complaints, advises former president Stanley Spanbauer.Customer ContactMany managers work the front lines periodically to help them understand what customers and employees experience firsthand.Disney executives, for example, spend time wearing Goofy and Mickey Mouse costumes in their parks.Shirley Chater, former commissioner at the Social Security Administration, worked as a clerk.Others spend time talking to people in waiting rooms, or visiting with them at other times, or meeting with them to get feedback.
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