Ms. Sonu Kripalani, Vice President - Passenger Sales (India), an Indian national, is a graduate in Psychology from Elphinstone College in Mumbai.She completed a Diploma in Travel and Tourism Management from KC College of Management Studies, Mumbai.She
has over 23 years experience in the travel field in domestic and international sales, reservation and ticketing gained through reputed travel agencies.She
gathered wide experience in airline sales with Jetair
.She joined the Company in February 1993 and currently heads the Passenger Sales department in the capacity of Vice President - Passenger Sales (India).
The position entails monitoring and delivering passenger revenues, yield and revenue performance, initiating pricing policies, and setting up procedures for the sales department.Her
role involves close co-ordination with service delivery departments like airport services, in-flight, catering in order to ensure maintenance of standards of customer service.She
is also actively involved in the development of the strategic vision of the company, ensuring growth and profitability of the organisation.