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This profile was last updated on 9/16/14  and contains information from public web pages and contributions from the ZoomInfo community.

Vice President, Business Developm...

Local Address: Singapore
UP! Your Service
625 Barksdale Road Suite #113
Newark, Delaware 19711
United States

Company Description: UP! Your Service, a leading organization in building superior service cultures specializes in service performance improvement and customer service training for...   more

Employment History

18 Total References
Web References
Senior Leadership Team | UP! Your Service - Uplifting Service Culture and Service Performance Improvement for Sustainable Competitive Advantage, 1 Mar 2014 [cached]
Shyam Kumar | The Engineer
Shyam is our Senior Consultant and is truly a World Class Engineer. His formal education is engineering, and he uses this problem-solving approach to help architect and implement service culture into the daily operations of our largest and most prestigious clients. Shyam builds roads to the future by building implementation roadmaps that lead the way to service excellence! When Shyam is working with a client, he learns every aspect of the business, the people, the customers, the competition and the issues. He knows how to get the job done. Shyam recently relocated from his native India for a life in Singapore, and what an adventure his life has been. He is a lifelong scholar, ever pursuing higher education, deeper learning, and personal enrichment.
The Marketing of Superior Service – whose voice will be heard? | The UP! Your Service Blog | Uplifting Service Cultures for Sustainable Competitive Advantage, 1 Mar 2014 [cached]
Shyam Kumar wrote on March 18th, 2011 at 03:57 | #2
Shyam Kumar - Client Engagement Manager UP! Your Service
By Shiva Kumar ..., 23 Dec 2010 [cached]
By Shiva Kumar Tirumalasetty, Deloitte Consulting India Pvt Ltd
Your employees don’t care about service targets. And here’s why! | The UP! Your Service Blog | Uplifting Service Cultures for Sustainable Competitive Advantage, 31 May 2010 [cached]
by Shyam Kumar (VP Business Development)Post your comment
Shyam Kumar wrote on March 31st, 2011 at 02:52 | #7
Shyam Kumar wrote on March 31st, 2011 at 03:09 | #8 Reply | Quote
@Sylvia - The saying "You can lead a horse to the water, but you cant make him drink" holds true for accountability and self-ownership. The underlying question is, as a leader, are you meeting the horses where they are (understanding their experiences, values, actions) and then leading them OR are you shouting orders from the waterfront?
Shyam Kumar wrote on March 31st, 2011 at 03:30 | #9
It's difficult to measure Employee Behaviour, but as Shyam suggests, intent is a leadership indicator.
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