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This profile was last updated on 7/2/2017 and contains contributions from the  Zoominfo Community.

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Wrong Shelly Sun?

Shelly A. Sun

Chief Executive Officer

BrightStar Care

HQ Phone:  (847) 782-8282

Direct Phone: (847) ***-****direct phone

Email: s***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

BrightStar Care

1125 Tri-State Parkway Suite 700

Gurnee, Illinois,60031

United States

Company Description

Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 300 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate cli...more

Background Information

Employment History

Senior Associate

PricewaterhouseCoopers LLP


Audit and Trainee

KPMG LLP


Affiliations

International Franchise Association

Chairperson of the Board of Directors


Franchise Buy

Advisory Board Member


brightstarhealthcare.com

Founder


Home Care Association of America

Board Member


Shelly Sun

Board Member


Budget

Member


Audit

Member


Education

Bachelor of Science

University of Tennessee


Master of Science degree

accounting

University of Colorado


Web References(108 Total References)


Shelly Sun, CEO of BrightStar, Takes Franchisee Success Personal

www.expansionexperts.com [cached]

Shelly Sun, CEO and Co-Founder of BrightStar Care, takes success seriously.
From the very beginning she has dedicated herself to making BrightStar Care the brightest star, first in the home care industry and then in the franchising world. Shelly thrives in the face of change and challenge. Her leadership skills as well as her financial and operational prowess have produced a fast-growing yet robust franchise system-a model to emulate by those aspiring to franchise their businesses as well as by emerging franchisors. I first heard Shelly speak during a teleconference sponsored by WEBB (Women Empowered by Business) back in 2010; she had only been franchising for a few years then and she already had a wealth of knowledge. Yet, what stayed with me was her genuine desire to share and to help others succeed. Along with being the best at whatever she does, sharing and helping others are Shelly's main drivers. Shelly is an insatiable learner and has built an organization based on continual improvement. "Our focus on culture, systems, and learning the best practices of franchising have been the biggest contributors to our success, both financially and in the relationships we have built within the franchise industry, with our franchisees, and with our corporate team," Shelly shares. Shelly Sun takes the success of her franchisees personal. In her book, Grow Smart, Risk Less, she states: "The founder/CEO must have passion and commitment to a relentless pursuit of improving franchisee unit economics. This is not something that can be delegated, because the organization will take its direction from how committed the leader is to enabling franchisees' success, to supporting franchisees, and to finding the win-win in the decisions that are made daily. For Shelly this is not just rhetoric; she lives her convictions. She shares: "I get the most satisfaction from seeing and hearing the results of the Strategic Planning Sessions I hold with my franchisees. I spend one day and a half to work with 10 to 15 franchisees at a time on their businesses. Anyone can come as long as there is space and together we create a roadmap to help them produce the results they desire. I am personally and intimately involved in helping my franchisees grow and succeed," she shares. Since Shelly started these sessions almost four years ago, there have been already 110 franchisees who have gone through the program and some of them have chosen to attend more than once. For a high achiever like Shelly, deciding the best use of her time has been her greatest challenge. Shelly believes that, in order to replicate franchise success, you must start with owning multiple locations. You need to know what works and what doesn't before you ask someone else to invest in your idea. Once you have a tight business model and have proven you can replicate its success, the work has just started. "With each franchisee that joins you, there are new lessons. As they go through the training sessions and start applying what they've learned, you need to watch out for what they were able to assimilate and what they couldn't and ask yourself, why? Shelly shares. "You can never stay still. You have to watch for what may not work in a different market and respond accordingly. You have to be constantly alert to maintaining the highest of quality as well as customerand franchisee satisfaction. And finally, you must be vigilant that your brand's standards are enforced and act quickly to protect the brand when it's compromised," she adds. If Shelly had to do it all over again there is one thing she would change; she would spend more time finding the right people from the start. "I would start thinking about the staff I needed as growth commenced and look further ahead to anticipate my needs. I would get involved with the International Franchise Association (IFA) quicker and use their resources and mentorship to learn and find people who are more aligned with the core values of our company. I need my team to put franchisees first and to be willing to embrace whatever change is required to serve the needs of the franchisees," Shelly shares. Today Shelly has a strong interview process and human resource team and when they hire, they search and test as carefully for core values as they do for skills. Shelly advises those who are contemplating franchising their businesses to:


International Franchise Expo | Speakers

www.ifeinfo.com [cached]

Shelly Sun is the CEO and co-founder of BrightStar Care®, a premium healthcare staffing company providing the full continuum of care, from homecare to supplemental staffing for corporate clients such as nursing homes and physicians.
In 2005, BrightStar launched its franchising efforts, becoming the first and only franchising company in the country to specialize in both medical and non-medical care and health care staffing. Shelly is a Certified Franchise Executive and participates on the International Franchise Association's (IFA) Board of Directors. Shelly was recently elected as the Chairperson of the IFA Board of Directors. Shelly was also selected by the IFA as the 2009 Entrepreneur of the Year. BrightStar Care was featured on CBS' Undercover Boss. Shelly also published her first book, Grow Smart, Risk Less - a low-capital path to multiplying your business through franchising, where she discusses her journey as an emerging franchisor through amazing growth, lessons learned and game-changing ideas. Panelists:Catherine Monson, Chief Executive Officer, FASTSIGNS International, Inc.; Shelly Sun, Chairperson, IFA Board of Directors; CEO and Co-Founder, BrightStar Care; Susan Steron, Rochester and Buffalo, NY Multi-Unit Franchisee, Sylvan Learning


Franchisor Profile - Shelly Sun, BrightStar Care

www.msaworldwide.com [cached]

Home | Resources | Article Library | Franchisor Profile: Shelly Sun, BrightStar Care
Franchisor Profile: Shelly Sun, BrightStar Care Shelly Sun, CFE, is the CEO and Co-Founder of BrightStar Franchising, LLC, a healthcare franchise system providing the full continuum of home care, child care, and medical staffing services. Shelly also serves as Chair of the International Franchise Association's Executive Committee.


Franchising Articles - Michael Seid & Associates

www.msaworldwide.com [cached]

Shelly Sun, CFE, is the CEO and Co-Founder of BrightStar Franchising, LLC, a healthcare franchise system providing the full continuum of home care, child care, and medical staffing services.
Shelly also serves as Chair of the International Franchise Association's Executive Committee.


BrightStar Care Appoints David Campagna as Vice President of Franchise Development | Business Wire

www.businesswire.com [cached]

"David is a key addition to our Senior Leadership Team and he brings with him a wealth of knowledge that will be vital to the success of BrightStar Care's strategic expansion," said Shelly Sun, CEO and Co-Founder of BrightStar Care.
I couldn't be happier to be joining Shelly' team," said Campagna. "Shelly is a true visionary and has grown the company the right way from the very beginning.


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