At Intellution , we understand that developing superior applications and software solutions is critical-but it's only half of the total formula for success , said Sheila Kester
, Intellution's vice president of support.Delivering outstanding support resources-both online and offline-helps to ensure that our customers work both more efficiently and more effectively.The SCP Certification provides a very external , very prestigious endorsement of our commitment to support quality and we're proud to have a support structure worthy of bearing the SCP logo..
SCP Certification is an internationally recognized standard devised by the Service & Support Professionals Association
and a consortium of IT companies to create a recognized quality certification for Support Centers and to provide a method of benchmarking for Support Center
practices.SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements defined in the SCP program.SCP Certification measures factors such as corporate commitment and strategic direction , customer satisfaction , performance metrics , research and development interface , and other strategic areas of the support operation.