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This profile was last updated on 7/17/12  and contains information from public web pages.
 
Background

Employment History

  • Information Technology Trainer and Telecommunications Specialist
    Community Bank & Trust
6 Total References
Web References
Community Bank & Trust Enhances Customer Service, Lowers | Press Release
www.pressrelated.com, 1 Nov 2010 [cached]
made this very difficult and expensive," said Sheila Genske, IT trainer and telecommunications specialist with Community Bank & Trust. "An outside vendor
...
significantly cut the bank's long distance charges, Genske says.
...
lot," said Genske.
ShoreTel - Community Bank & Trust Enhances Customer Service, Lowers Toll Charges, Eases System Management with ShoreTel's Unified Communications Solutions
www.shoretel.com, 8 July 2008 [cached]
"We are constantly shifting personnel around, and the old phone systems made this very difficult and expensive," said Sheila Genske, IT trainer and telecommunications specialist with Community Bank & Trust.
...
This feature has significantly cut the bank's long distance charges, Genske says.
...
"Operator Call Manager makes it easy to locate users who move around a lot," said Genske.
Community Bank & Trust | ShoreTel
www.shoretel.com [cached]
- Sheila Genske, IT Trainer and Telecommunications Specialist, Community Bank & Trust.
...
- Sheila Genske, IT Trainer and Telecommunications Specialist, Community Bank & Trust.
made this very difficult and expensive," ...
www.prnewswire.com, 8 July 2008 [cached]
made this very difficult and expensive," said Sheila Genske, IT trainer and telecommunications specialist with Community Bank & Trust."An outside
...
feature has significantly cut the bank's long distance charges, Genske
...
lot," said Genske.
"We were unable to move employees ...
www.cwdallas.com, 27 Oct 2006 [cached]
"We were unable to move employees from one workstation to another without having an outside vendor come in to re-wire," said Sheila Genske, IT Trainer and Telecommunications Specialist with Community Bank &Trust.
...
When a new user is added, Genske or a colleague simply clicks "add new" and enters the user's name; this, in turn, automatically updates the centralized database and voice switches, creates a new mailbox, and updates the automated attendant dial-by-name and number feature and online directories,all in a matter of seconds.With ShoreWare Director, the bank saves significant time and money on employee moves, adds, and changesbecause they can all be handled in-house."We are constantly shifting personnel around, and the old phone systems made this very difficult," says Genske.
...
According to Genske, this feature has significantly cut the bank's long distance charges.
...
"With Operator Call Manager, it's easier to locate users that move around a lot," said Genske.
...
"Only a couple of our branches have a dedicated receptionist, so our ability with ShoreTel to set up a branch operator workgroup and leverage people across all our locations is a big benefit," said Genske.
...
"One winter, we had to close early due to bad weather, so I just programmed the auto-attendant from home so the phones wouldn't just ring when a customer called but it would provide helpful information about the closing and when we'd be re-opening," said Genske.
...
"To bring online the branch we most recently added, everything took about a day , from hooking up phone lines, putting in the ShoreTel gear and deploying the phones," said Genske."This would've taken just under a business week with the old system.
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