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This profile was last updated on 8/7/15  and contains information from public web pages and contributions from the ZoomInfo community.

Sharon Pleggenkuhle

Wrong Sharon Pleggenkuhle?

Engagement Manager

Phone: (407) ***-****  HQ Phone
Local Address:  Orlando , Florida , United States
Disney Institute
196 N. Magnolia
Lake Buena Vista , Florida 32830
United States

Company Description: Since the Disney Institute utilizes a unique hands-on, interactive style of training, our selection process for choosing facilitators ensures we select the best...   more

Employment History


  • Bachelor of Science degree , journalism with an emphasis in advertising
    Kent State University
15 Total References
Web References
Disney Institute ::, 14 Sept 2011 [cached]
Sharon Pleggenkuhle Disney Institute ::
Sharon Pleggenkuhle Manager - Delivery and Quality Control, Disney Institute
Sharon Pleggenkuhle is a manager and consultant for Disney Institute. In these influential leadership roles, Sharon implements 20 years of training and operational experience into developing the skills of the Disney Institute facilitation team while also helping organizations benchmark Disney best practices to enhance the way they do business.
Sharon joined Disney in 1990 as an operations Cast Member at Disney's Hollywood Studios at the Walt Disney World Resort in Lake Buena Vista, Fla. From there, Sharon transitioned to roles in theme park operations management, training, and Guest talent & education programs.
In 2005, Sharon began working with Disney Institute as a tour manager and content specialist. She eventually was promoted into her current leadership role in which she recruits, trains and mentors Disney Institute facilitators. Sharon also continues to manage Disney Institute's group and leisure tours and teambuilding business.
As a consultant, Sharon works with clients to develop a comprehensive approach to organizational improvement in the areas of service, leadership, management, customer loyalty and creativity/innovation. Once the plan is developed, Sharon travels the world with other Disney Institute facilitators and consultants to help organizations implement the new approach, often resulting in a dramatic return on investment for the client.
Sharon received her Bachelor of Science degree in journalism with an emphasis in advertising from Kent State University in Kent, Ohio. She earned her Certified Professional in Learning and Performance certification (CPLP) in 2010.
Marketing News Exclusives, 6 Sept 2012 [cached]
Disney gets it right, says Sharon Pleggenkuhle, operations and delivery manager at the Disney Institute, the professional development arm of the Walt Disney Co.
Start with a look outside the ..., 1 Sept 2012 [cached]
Start with a look outside the industry, courtesy of the Disney Institute's Sharon Pleggenkuhle.
Here's a sneak peek behind the ..., 1 Sept 2012 [cached]
Here's a sneak peek behind the Disney magic from the Disney Institute's Sharon Pleggenkuhle.
Pleggenkuhle: The Disney Institute is the professional development arm of the Walt Disney Co. We put companies on a journey toward providing a better customer experience, also with the goal of producing stronger financial results.
Pleggenkuhle: Break out of the mind-set of "this is how we've always done it.
Pleggenkuhle: One of Disney's core beliefs is everyone is creative and everyone has valuable information to share.
Pleggenkuhle: If I could give one piece of advice, it's to understand your client needs and pay attention to every detail of the delivery. Go in-depth on every touch point and see how you're doing at all levels-from your Web site to phone calls coming into your office to written communication. Think about each point of communication through the eyes of the client.
What are three takeaways attendees will gain from the Disney Institute session?
Pleggenkuhle: First, they'll get a great understanding of the key components that make a collaborative culture flourish.
Disney Institute :: Our Facilitators, 15 Dec 2010 [cached]
Sharon Pleggenkuhle Disney Institute :: Our Facilitators
Sharon Pleggenkuhle Content & Control Manager/Facilitator
In 1990 Sharon packed her car and left her native Ohio to live out a dream of being a part of the Disney "magic. She joined the Walt Disney World Resort Cast as a member of the Disney's Hollywood Studios Operations team. Since being cast in her first role, Sharon has held a variety of positions in Theme Park Operations, Guest Talent and Education Programs, and Disney Institute Business and Leisure Programs.
A natural leader, Sharon is highly skilled in partnering and establishing interpersonal relationships. Gifted with a sense of humor and a casual yet professional style, she has the ability to set anyone at ease, regardless of the circumstances.
Sharon transitioned to Disney Institute Business Programs following a multi-faceted leadership role recruiting, training, and mentoring 100+ cast members who provided educational experiences throughout the Walt Disney World Resort. Sharon's passion and dedication in developing and creating experiences that inspire and engage learners of all ages have earned the respect of her colleagues and fellow cast members.
All of Walt Disney World Resort is Sharon's stage, and she sees it full of opportunities and stories to promote creative and innovative ways to make life-long memories for Guests as well as cast members. A three-time Partners in Excellence nominee, Sharon is consistently recognized for her excellence in program design, delivery, and Cast development.
Sharon received her Bachelor of Science degree in journalism with an emphasis in advertising from Kent State University.
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