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This profile was last updated on 8/4/14  and contains information from public web pages and contributions from the ZoomInfo community.

Director Business Operations

Travelocity.com LP
3150 Sabre Dr.
Southlake, Texas 76092
United States

Company Description: Travelocity.com Inc. is a leading brand in the online travel industry. Travelocity has a network of supplier arrangements offering travel products for more than 700...   more
Background

Employment History

11 Total References
Web References
Scott Quigley - Vice President, ...
www.travelocity.com, 7 May 2014 [cached]
Scott Quigley - Vice President, Sales and Customer Care
...
Scott Quigley
Vice President, Sales and Customer Care
Scott ...
www.travelocity.com, 7 May 2014 [cached]
Scott Quigley
Vice President, Sales and Customer Care
2012 Customer Care Leadership Forum - Dallas - Speaking Faculty
www.argyleforum.com, 3 Feb 2013 [cached]
Scott Quigley Vice President of Sales and Customer Care Travelocity
Scott Quigley is passionate about outstanding customer service. And as the leader of Travelocity North America's customer care team, he sets the standard for an organization that handles upwards of seven million phone calls per year. When he is not engaging with Travelocity customers, Quigley's day-to-day to-do list also includes strategy, planning, and vendor management.
Quigley has been a member of the Travelocity sales and customer care team since 2005. During that time he oversaw Travelocity North America's domestic call centers where his contributions helped dramatically improve overall customer satisfaction, while meeting quality assurance goals.
Prior to leading the domestic call centers, Quigley managed multiple teams and functions within the organization, including: operations, planning, support teams, IVR/telephony, reporting, quality assurance, employee development, interactive customer care and agent effectiveness.
Quigley joined Travelocity after working at Deloitte Consulting for six years. His work there concentrated on contact centers and CRM and during that time he gained broad experience across multiple industries such as technology, manufacturing, health care and communications.
Quigley earned a Master of Science, Industrial Engineering from the University of Texas-Arlington and a Bachelors of Business Administration from the University of Oklahoma.
Travelocity Newsroom - Executive Biographies
www.travelocity.com, 19 Mar 2013 [cached]
Scott Quigley
...
Scott Quigley
Vice President Sales and Customer Care
Scott Quigley, ...
elliott.org, 7 Nov 2013 [cached]
Scott Quigley, Travelocity's vice president of sales and customer care, pointed out that his company handles "millions" of travel reservations without incident every month.
"When issues arise, our strong supplier relationships usually allow us to resolve them quickly, conveniently and to the satisfaction of our mutual customers," he said.
To that end, Travelocity has several departments dedicated to fixing reservations problems. "However, there are still cases where things go wrong for our customers," he added.
This happened to be one of those cases. Quigley said that Travelocity took a closer look at the Blazeks' problem and determined that "we could and should have escalated it more quickly with our airline partner.
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