Scott Lowber, president of the Oklahoma City Human Resource Society and director of human resources at 4-Star Trailers Inc., says his company has set aside nine key areas they believe are most important and uses to train each supervisor.
Those key areas include: self awareness, stress management, supportive communication, problem solving, handling power, inspiring employee performance, decision making, conducting effective meetings and managing conflict.
"It's extremely important to be able to sit and just listen to that employee when they're upset," he
says."Ninety-nine percent of the time, the manager just needs to listen and not necessarily come up with a solution, but help the employee find their own solution."
In the manufacturing industry, Lowber
says, the turnover rate is higher than most industries.And the manager plays a large role in said turnover.
"Most people do leave their jobs because of their managers," he
said."This is why we came up with a training program to help our new supervisors learn how to manage."
said, the 22-year-old company only hires from within so the soon-to-be managers-in-training have come up through the ranks and can understand - and appreciate - every aspect of the job.While in many companies a manager doesn't necessarily have to know all the nuts and bolts of company processes, at 4-Star Trailers, he says, it's absolutely necessary.