We have always provided our residents with excellent medical care and will continue to do so, says Scott Kallstrom, Lake City Nursing Home administrator.
But we know there is room for improvement in terms of meeting residents social needs.
likens the transformation to Norwegian Cruise Line's Freestyle Cruising concept of spending each day your way.
On a traditional cruise ? much like in a traditional nursing home ? the meals, activities and outings are scheduled in advance, explains Kallstrom
Kramer and Kallstrom
add that not only is the transformation to person-centered care the right thing to do for residents, but also the key to long-term survival.
Nursing homes mainly operate on government reimbursement, explains Kallstrom