Included in the Member's Journal are communication windows that we can use to 'push' messaging and content to selected members , says Ron Warris
, Net Shepherd's Founder & Vice President Technology.Our intent is to use these 'push windows' to broadcast questions that have been asked on the Answers.com site to members who are currently online and participating in other projects.If a member sees a question that they believe they know the answer to or are willing to do a bit of research for , they will be able to click on the question and will be immediately presented with a response form that they can use to submit an answer , says Warris
If a question has been broadcast for a preset amount of time and no one has 'claimed' it , it is forwarded to a community discussion area for debate among Internet Explorer Society members.If debate doesn't answer the question , it is forwarded to a select group of members who research it and post an answer.Net Shepherd
is also creating Neural Network technology to help automate the process of identifying potential domain experts inside the e-Explorer community.As the community grows and the system learns more about each member's knowledge and skills , questions can be more precisely pushed to members with the highest probability of being qualified to answer.
Quality control is a paramount goal of the new service.
is developing an integrated Quality Management System ( patent pending ) that consists of both computer operated and human review processes , according to Warris
.With the potent combination of real-time help from certified experts , and a quality control system that assures consistent , authoritative responses to questions , the redeployed Answers. com seems certain to become a useful part of any serious Web searcher's toolkit.