Share This Profile
Share this profile on Facebook.
Link to this profile on LinkedIn.
Tweet this profile on Twitter.
Email a link to this profile.
See other services through which you can share this profile.
This profile was last updated on 4/29/11  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Ron Owens

Wrong Ron Owens?

Vice President Professional Servi...

Phone: (972) ***-****  
Intervoice Inc
17811 Waterview Parkway
Dallas , Texas 75252
United States

Company Description: Intervoice, Inc. is a provider of voice portals, Internet protocol (IP) contact center, mobile messaging and self-service applications. The Company’s customers...   more
Background

Employment History

Board Memberships and Affiliations

Education

  • B.S. Degree , Business Administration
    Old Dominion University
  • MBA
    Old Dominion University
130 Total References
Web References
IVR Solutions: IVR And Speech Recognition (Page 4) - Technical Library IVR and Voice Recognition including IVR Outsourcing Services
www.easyivr.com [cached]
"It's a functional test rather than a recognition test," explains Ron Owens, InterVoice-Brite's director of speech products.
EllementK » Emergent
www.ellementk.com [cached]
Transcript of Monday's podcast on IVR applications, a conversation between Infoworld columnist John Udell and Ron Owens, director of software application engineering and professional services for Intervoice (audio here) .
...
Owens - Well, essentially what we do is, you can think of it as self service automation primarily accomplished though voice recognition.
...
Owens - So we've tried to create a few applications that are geared to a horizontal market that are reusable, that allow the interface into client databases but essentially go through a series of questions to identify who the caller claims to be and then authenticates via either knowledge or speaker verification whether they are who they claim to be.
...
Owens - It's actually used at Ameritrade, and we have done press releases with them so we can talk about it.
...
Owens - They actually implemented it when they purchased Datek.
...
Owens - Actually, the voiceprint itself, what gets created is not anything that exists in terms of a wav file that can be reverse engineered.
...
Owens - Well, it depends on how you capture the recording.
...
Owens - Well, if you capture the recording with high quality microphone and it's a digital recording that you play back over the phone, you might be able to spoof the system, but sometimes they're still able to detect fraudulence because some of the systems say 'this is too close to the original, so it must be a fake'.
...
Owens - So to start at a platform level, we have platforms that support VoiceXML 2.0 and SALT standards, the Microsoft speech server. From a development environment…
...
Owens - That doesn't entitle you to ask hard questions, though. (laugh), so can you explain.
...
Owens - It's possible for me to give you my opinion of the whole situation and where it stands.
...
Owens - Not now, not many consumer devices ready to take this input as multimodal.
...
Owens - Basically we sell it as a solution - Microsoft Speech Server and our system work together.
...
Owens - Speech servers do not connect to telephony on their own.
...
Owens - Probably not, we'll have to talk to the marketing people.
...
Owens - Calls come through call center and hit the switch.
...
Owens - Yes, the system does output VoiceXML as text that you can view, after it's been generated.
...
Owens - Technically you need to control telephony card, which our products do. If you didn't have us, you'd need to build that to allow transfers, passing protocols, passing instructions to flow commands to CTI. You'd need to build monitoring system to watch the history of calls and the overall flow. On the services end, we provide expertise to move through [connect] business goals and translate into call flow and create the backend transaction model. We have the business logic and business rules to build voice applications for customers [that work…. Udell really didn't get the value of the company at this point, and Owens was not doing a good job pitching it, as you will see the conversation takes a much different turn in the next exchange].
...
Owens - Usability.
...
Owens - What we're trying to find is an area where… if you think about how Microsoft products work, if you're working in Excel, PowerPoint or Word, you look for consistency of tools - File, Edit, Save, etc.
...
Owens - It's very interesting - all the data I've read shows there is no end to transactions that people want to complete over the phone.
...
Owens - I'm going to take a slightly different view, and I may be biased, but I draw a different demarcation from the one you did.
...
Owens - Exactly.
...
Owens - Common sense that's incredibly uncommon!
Transcript of Monday's podcast on IVR ...
www.ellementk.com [cached]
Transcript of Monday's podcast on IVR applications, a conversation between Infoworld columnist John Udell and Ron Owens, director of software application engineering and professional services for Intervoice (audio here) .
...
Owens - Well, essentially what we do is, you can think of it as self service automation primarily accomplished though voice recognition.
...
Owens - So we've tried to create a few applications that are geared to a horizontal market that are reusable, that allow the interface into client databases but essentially go through a series of questions to identify who the caller claims to be and then authenticates via either knowledge or speaker verification whether they are who they claim to be.
...
Owens - It's actually used at Ameritrade, and we have done press releases with them so we can talk about it.
...
Owens - They actually implemented it when they purchased Datek.
...
Owens - Actually, the voiceprint itself, what gets created is not anything that exists in terms of a wav file that can be reverse engineered.
...
Owens - Well, it depends on how you capture the recording.
...
Owens - Well, if you capture the recording with high quality microphone and it's a digital recording that you play back over the phone, you might be able to spoof the system, but sometimes they're still able to detect fraudulence because some of the systems say 'this is too close to the original, so it must be a fake'.
...
Owens - So to start at a platform level, we have platforms that support VoiceXML 2.0 and SALT standards, the Microsoft speech server. From a development environment…
...
Owens - That doesn't entitle you to ask hard questions, though. (laugh), so can you explain.
...
Owens - It's possible for me to give you my opinion of the whole situation and where it stands.
...
Owens - Not now, not many consumer devices ready to take this input as multimodal.
...
Owens - Basically we sell it as a solution - Microsoft Speech Server and our system work together.
...
Owens - Speech servers do not connect to telephony on their own.
...
Owens - Probably not, we'll have to talk to the marketing people.
...
Owens - Calls come through call center and hit the switch.
...
Owens - Yes, the system does output VoiceXML as text that you can view, after it's been generated.
...
Owens - Technically you need to control telephony card, which our products do. If you didn't have us, you'd need to build that to allow transfers, passing protocols, passing instructions to flow commands to CTI. You'd need to build monitoring system to watch the history of calls and the overall flow. On the services end, we provide expertise to move through [connect] business goals and translate into call flow and create the backend transaction model. We have the business logic and business rules to build voice applications for customers [that work…. Udell really didn't get the value of the company at this point, and Owens was not doing a good job pitching it, as you will see the conversation takes a much different turn in the next exchange].
...
Owens - Usability.
...
Owens - What we're trying to find is an area where… if you think about how Microsoft products work, if you're working in Excel, PowerPoint or Word, you look for consistency of tools - File, Edit, Save, etc.
...
Owens - It's very interesting - all the data I've read shows there is no end to transactions that people want to complete over the phone.
...
Owens - I'm going to take a slightly different view, and I may be biased, but I draw a different demarcation from the one you did.
...
Owens - Exactly.
...
Owens - Common sense that's incredibly uncommon!
The View from AVIOS Archive
www.avios.com [cached]
Ron Owens
...
By Ron Owens, Intervoice, Inc.
AVIOS Board Members
www.avios.org [cached]
Ron Owens - Aria Solutions Account Director Marketing Committee Chair
Other People with the name "Owens":
Other ZoomInfo Searches
Accelerate your business with the industry's most comprehensive profiles on business people and companies.
Find business contacts by city, industry and title. Our B2B directory has just-verified and in-depth profiles, plus the market's top tools for searching, targeting and tracking.
Atlanta | Boston | Chicago | Houston | Los Angeles | New York
Browse ZoomInfo's business people directory. Our professional profiles include verified contact information, biography, work history, affiliations and more.
Browse ZoomInfo's company directory. Our company profiles include corporate background information, detailed descriptions, and links to comprehensive employee profiles with verified contact information.
zirhbt201304