E-commerce is helping us to lower the cost of acquiring new customers, which is about one-tenth online what it would cost the company through our traditional sales channel. (Roger Gurnani
, CIO Bell Atlantic Mobile, September 1999).
THE CHALLENGES OF E-BUSINESS INTEGRATION FOR LEGACY-RICH ORGANIZATIONS™
For large established companies, these new business opportunities only become a reality by transforming existing information systems (legacy systems) that control their corporate processes and contain mission-critical data.
These strategic legacy systems continue to grow and must continue to operate reliably, while consuming less development and operating resources.The situation is made more intense by an accelerating shortage of skilled IT resources : the generation with legacy skills is retiring, making the maintenance of these systems harder to manage.