Robert Roth, Senior Director, Service Engineering Team
Sony Network Entertainment
Robert is the Senior Director of Service Engineering at Sony Network Entertainment, the group within Sony responsible for the global delivery infrastructure of all their digital and online products - movies, music, PlayStation network games, etc.
is responsible for the infrastructure, ensuring the availability, performance, scalability and quality assurance of the customer experience and also ensuring the architecture keeps pace with the business.
Robert is a veteran in the online consumer space and first deployed Splunk in his previous role at Intuit where he ran the Central Engineering group responsible for SaaS and e-commerce platforms for QuickBooks and TurboTax.
According to Robert
was the best solution we saw to look at all the disparate data and make sense of all of it from one place".
Running a Global Infrastructure
Network Entertainment's global infrastructure spans multiple geographical datacenters in the US, Japan, UK, Australia and other divisions across the globe.
The server environment is all Linux, with thousands of servers supporting a growing catalog of content and device 'types' using the platform.
stated that their vision is to have, "any Sony
device be able to connect to the global platform and allow users to upload content as well as consume it.
team use Splunk
to correlate transactions and events across multiple disparate data sources.
talked through a few examples of using Splunk
Transaction tracking: the traditional homegrown tools and Linux commands like 'grep' were ineffective.
With purchases going through 20 different layers of infrastructure and multiple partner interactions, they use Splunk
to slice through all their infrastructure data and provide rapid visibility of all activity across all layers of the infrastructure for a specific transaction or IP address.
monitors our monitoring systems and alerts when something is up, closing any gaps that previously existed.
Customer Behavior Analysis: Robert
stated that, "Splunk
helps us mine data more effectively and provides us with a better understanding of purchase decision behaviors.