Robert C. Lloyd, Ph.D.Director, Quality Resource Services-Advocate Health Care, Oak Brook, Illinois
The foundation for continuous quality improvement (CQI) is built on three fundamental activities:
Readers interested in these topics should consult Carey and Lloyd
(2001), Pyzdek (1990), and Wheeler (1995).
The beauty of the Shewhart control chart lies in its simplicity.
...Dr. Robert Lloyd is Director of Quality Resource Services and Administrator of the Health Science Library Network at Advocate Health Care (Oak Brook, IL).
Advocate is the largest integrated delivery system in the Chicago area.Dr. Lloyd
is responsible for the development and deployment of Advocate's CQI strategy.He
provides leadership for the application of statistical process control (SPC) methods, development of system-wide quality indicators, satisfaction measurement, CQI education and patient safety.He
can be reached at:(630) 990-5657 or firstname.lastname@example.org
This article originally appeared in the Satisfaction Monitor (Nov/Dec 2002).
ReferencesCarey, R. and Lloyd
, R. Measuring Quality Improvement In Healthcare: A Guide To Statistical Process Control Applications.ASQ Quality Press
, Milwaukee, WI 2001
Schultz, L. Profiles In Quality.Quality Resources, New York, NY 1994.
Wheeler, D. Understanding Variation.SPC Press, Inc.
, Knoxville, TN 1993.
Wheeler, D. Advanced Topics In Statistical Process Control.SPC Press, Inc.
, Knoxville, TN 1995.