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Director of System Quality
Advocate Health Care
Director of System Quality for Advocate Health Care
Director, Quality Resource Services - Advocate Health Care
Health Science Library Network
Quality Resource Services
July COMPdata Notes
Bob Lloyd, Director of System Quality at Advocate Health Care will talk about understanding clinical variations and quality analysis.There will also be an update on HIPAA, information and training on new COMPdata graphics, and a COMPdata data update.On Wednesday, Professor Edward Tufte's seminar on ‘Visual Explanations' will enlighten you on fundamental strategies of information design, using color and information, statistical data: tables, graphics and semi-graphics, complexity and clarity, and effective presentations on paper and in person.Tufte's seminar is $240, which reflects a group discount for COMPdata subscribers.SAVE THE DATE for this important meeting.
Ambulatory Care Advisor - Sixth Annual Ambulatory Care Conference
Back by popular demand is Robert C. Lloyd, Ph.D., director of System Quality for Advocate Health Care, Oak Brook, IL, one of the top 10 integrated health care delivery systems in the country.His session, "Hello - Is Anyone Listening" will help you form a framework for building a "Voice of the Customer" culture and describe the key factors that lead to service excellence.
Tapping the Knowledge That Hides in Data - Satisfaction Monitor - Readings and Findings - Products and Services - Press Ganey Associates, Inc.
Robert C. Lloyd, Ph.D.Director, Quality Resource Services-Advocate Health Care, Oak Brook, Illinois The foundation for continuous quality improvement (CQI) is built on three fundamental activities: Readers interested in these topics should consult Carey and Lloyd (2001), Pyzdek (1990), and Wheeler (1995). The beauty of the Shewhart control chart lies in its simplicity.Dr. Robert Lloyd is Director of Quality Resource Services and Administrator of the Health Science Library Network at Advocate Health Care (Oak Brook, IL).Advocate is the largest integrated delivery system in the Chicago area.Dr. Lloyd is responsible for the development and deployment of Advocate's CQI strategy.He provides leadership for the application of statistical process control (SPC) methods, development of system-wide quality indicators, satisfaction measurement, CQI education and patient safety.He can be reached at:(630) 990-5657 or firstname.lastname@example.org This article originally appeared in the Satisfaction Monitor (Nov/Dec 2002). ReferencesCarey, R. and Lloyd, R. Measuring Quality Improvement In Healthcare: A Guide To Statistical Process Control Applications.ASQ Quality Press, Milwaukee, WI 2001 Schultz, L. Profiles In Quality.Quality Resources, New York, NY 1994. Wheeler, D. Understanding Variation.SPC Press, Inc., Knoxville, TN 1993. Wheeler, D. Advanced Topics In Statistical Process Control.SPC Press, Inc., Knoxville, TN 1995.
ROBERT C. LLOYD, Ph.D., Director of System Quality at Advocate Healthcare.
This Month at the Joint Commission, September 2000, General Edition
Speakers will include John J. Nance , JD , ABC News/Good Morning America aviation editor and author ; Robert C. Lloyd , Ph.D. , director of System Quality for Advocate Health Care , Oak Brook , IL ; and Patricia Moten Marshall , president , SynerChange Chicago , Inc..