Last Update

2012-10-01T00:00:00.000Z

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Robert Kerner

Director, Business Development

CustomerGauge

HQ Phone: (773) 669-5915

Email: r***@***.net

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CustomerGauge

15 New England Executive Park

Burlington, Massachusetts 01803

United States

Company Description

CustomerGauge was founded in 2007 on a simple premise - to help businesses drive change and grow revenue by understanding their customers, clients and employees. Based on the industry-standard Net Promoter System®, it is a software-as-a-service that autom ... more

Find other employees at this company (70)

Background Information

Employment History

Director, Business Development

Directness BV

Web References (14 Total References)


Customer Experience : CustomerGauge

customergauge.com [cached]

Rob and David will discuss how you can start this with low-impact initiatives, extending to fully-automated online systems, based on Net Promoter® Score.

...
Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere
...
In a short webinar, Robert Kerner and Adam Dorrell of CustomerGauge will examine:


webinar : CustomerGauge

customergauge.com [cached]

Presented by : Adam Dorrell, CEO CustomerGauge, Rob Kerner, Director CustomerGauge

...
Led by Robert Kerner and Adam Dorrell, this short webinar will cover the differences between a relationship survey and a transactional survey and give some interesting examples of where/when to use each of them.
...
Led by Robert Kerner and Adam Dorrell, this webinar looks at the pros and cons of both web and phone surveys - with cost comparisons, a look at the value, and when to use either web or phone.
...
Rob and David will discuss how you can start this with low-impact initiatives, extending to fully-automated online systems, based on Net Promoter® Score.
...
Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere


Rob and David will discuss how ...

customergauge.com [cached]

Rob and David will discuss how you can start this with low-impact initiatives, extending to fully-automated online systems, based on Net Promoter® Score.

...
Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere
...
Robert Kerner on Avoiding a Night in the Barrel: What businesses can learn from the US Navy Greenie Board Fun with Net Promoter Customer Insights < Customer Insight = Revenue on Net Promoter: Is there a "Dutch Effect"?


News/Blog : CustomerGauge

customergauge.com [cached]

Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere


CustomerGauge | Harvesting your Company’s Advocates (Webinar)

customergauge.com [cached]

Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere

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