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2012-10-01T00:00:00.000Z

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Robert Kerner

Director, Business Development

CustomerGauge

HQ Phone: (773) 669-5915

Email: r***@***.net

CustomerGauge

15 New England Executive Park

Burlington, Massachusetts 01803

United States

Company Description

CustomerGauge are pleased to announce an exclusive partnership with Genroe to sell, deliver and support customers in the region. Genroe, is a Sydney, Australia based specialist customer experience management consultancy that helps clients take real-time ... more

Find other employees at this company (67)

Background Information

Employment History

Director, Business Development
Directness BV

Web References (14 Total References)


Customer Experience : CustomerGauge

customergauge.com [cached]

Rob and David will discuss how you can start this with low-impact initiatives, extending to fully-automated online systems, based on Net Promoter® Score.

...
Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere
...
In a short webinar, Robert Kerner and Adam Dorrell of CustomerGauge will examine:


webinar : CustomerGauge

customergauge.com [cached]

Presented by : Adam Dorrell, CEO CustomerGauge, Rob Kerner, Director CustomerGauge

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Led by Robert Kerner and Adam Dorrell, this short webinar will cover the differences between a relationship survey and a transactional survey and give some interesting examples of where/when to use each of them.
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Led by Robert Kerner and Adam Dorrell, this webinar looks at the pros and cons of both web and phone surveys - with cost comparisons, a look at the value, and when to use either web or phone.
...
Rob and David will discuss how you can start this with low-impact initiatives, extending to fully-automated online systems, based on Net Promoter® Score.
...
Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere


Rob and David will discuss how ...

customergauge.com [cached]

Rob and David will discuss how you can start this with low-impact initiatives, extending to fully-automated online systems, based on Net Promoter® Score.

...
Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere
...
Robert Kerner on Avoiding a Night in the Barrel: What businesses can learn from the US Navy Greenie Board Fun with Net Promoter Customer Insights < Customer Insight = Revenue on Net Promoter: Is there a "Dutch Effect"?


News/Blog : CustomerGauge

customergauge.com [cached]

Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere


CustomerGauge | Harvesting your Company’s Advocates (Webinar)

customergauge.com [cached]

Robert Kerner, Director, Business Development, CustomerGauge, formerly: independent consultant, HP, John Deere

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