Rob MinicozziWrong Rob Minicozzi?
Global Chief Information Officer ...
Local Address: Melville, New York, United States
Arrow Electronics , Inc.
7459 South Lima Street
Englewood, Colorado 80112
Company Description: Arrow Electronics, Inc. (Arrow) is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise... more
Rob Minicozzi, vice president of applications development at Arrow Electronics, said the firm successfully outsources some application development and maintenance work, but had a major disagreement over terminology with one, unnamed offshore vendor.
Arrow's IT staff was seeing obvious software bugs in the outsourcer's code, Minicozzi recalled, but the contractor didn't want to classify them as "defects," which led to questions about who should pay for the problems.
Minicozzi met with the contractor to fix the problem, but the episode had tarnished the vendor's reputation with the IT staff.
Just goes to show that even a very savvy IT operation -- with a vendor management office -- can run into unforeseen problems.Details matter!Development