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2014-10-09T00:00:00.000Z

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Wrong Rita Bertone?

Rita Bertone

Facilities Manager

The Bobs

Direct Phone: (203) ***-**** ext. ***       

Email: r***@***.com

The Bobs

20 Monroe Ave.

Grand Rapids, Michigan 49503

United States

Company Description

The B.O.B. has made its home in the heart of the River City for over 100 years. Needless to say, we are very fond of our Plaza Tower neighbors, who have also played a vital role in the continued revitalization of downtown Grand Rapids. We offer a complime ... more

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Background Information

Employment History

Bob's Stores

Web References


How Sandy Tested Business Continuity Plans | COPE Preparedness

cope-preparedness.org [cached]

Before CallFire, when there was a storm, associates had to call in to a switchboard for important messages, and there was no way to reach everyone at once and with the same message, said Rita Bertone, director of purchasing and office services at Bob's and a member of the company's business continuity team.

When Sandy hit in October 2012 - shutting down Bob's for four days - Bertone knew what to do.
...
With her home Internet connection, Bertone signed onto CallFire's dashboard, where phone numbers of all Bob's Stores employees from the 35 locations were saved. She called CallFire's 800 number and recorded a message that the stores would be closed.
"I hit a button, then all of a sudden you see all these numbers being dialed - over 200 numbers in a matter of minutes," she said.
One of the selling points for Bertone was that she didn't have to sign a contract. Instead, she activates the account when needed and pays about 2 cents per phone call, she said. The last time she activated the account, it cost the apparel company $11, Bertone said. "We only use it during emergencies."
Bertone also activated the service to contact employees during winter storm Nemo in February, when conditions were too dangerous for employees to leave their homes.
"We didn't want employees coming into work while we had a problem on our roof," said Bertone about the snow pileup.

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