Last Update

2016-05-11T00:00:00.000Z

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Mr. Rik R. Smith

Director of Vendor Selection

Gateway Customer Solutions, LLC

Direct Phone: (402) ***-****       

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Gateway Customer Solutions, LLC

360 No. 114th St.

Omaha, Nebraska 68154

United States

Company Description

Gateway maintains a database of best-in-class global solutions providers, and provides help to our clients with vendor searches, and professional planning and analysis services for projects, including ACD/IVR, enterprise IP and PBX, CRM, and command cente ... more

Find other employees at this company (4)

Background Information

Employment History

Owner

Express Employment Professionals

Affiliations

Board Member
iSECUREtrac Corp.

Corporate Executive Vice President, Executive Committee Member and President of the Telecommunications Division
SITEL Corporation

Member, iST Board
GoBizOmaha

Web References (32 Total References)


About Us | Gateway Customer Solutions Call Center Consulting

gatewaycustomersolutions.com [cached]

Rik Smith, Gateway Customer Solutions for Call Centers, Customer Service and Customer Care centers

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Rik has worked at the senior management level for companies in the technology and service industries for the majority of his career. Rik served as corporate EVP, Executive Committee member, and President of the Telecommunications Division at SITEL. He was also responsible for all global sales and marketing for the US, Europe, Asia Pacific, as well as overseeing a business unit that had $200M in annual service billings. Rik lead projects to implement large dedicated outsourced customer service programs for General Motors, GTE, New Zealand Telecom, and Verizon, to name a few. Rik's has a deep understanding of the issues facing contact center management around the world, and a very down-to-earth approach to working with people and solving problems. Rik likes fishing, Husker football, and spending time with his family.
...
In addition to Mike, Rik, and Carmen, the extended Gateway team includes several talented people with significant contact center experience in management, operations, planning, HR, training, sales and information technology.


Rik Smith, an owner of ...

gatewaycustomersolutions.com [cached]

Rik Smith, an owner of Gateway Customer Solutions, [Read more...]

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Filed Under: Call Centers, Customer ServiceTagged With: Call Center Week 2012, Cloud Services, Gateway Customer Solutions, Rik Smith, Social Media


Rik Smith with Gateway ...

gatewaycustomersolutions.com [cached]

Rik Smith with Gateway Customer Solutions attends Call Center Week 2012

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Filed Under: Call Centers, Customer ServiceTagged With: Call Center Week 2012, Cloud Services, Gateway Customer Solutions, Rik Smith, Social Media


Rik Smith, an owner of ...

gatewaycustomersolutions.com [cached]

Rik Smith, an owner of Gateway Customer Solutions, provides an introduction to the benefits that Gateway provides in helping you solve your customer care related business problems; Call Center Management, Customer Service Call Center selection.


Update: Call Center Week Conference in Las Vegas June 4-7, 2012

gatewaycustomersolutions.com [cached]

Rik Smith with Gateway Customer Solutions attends Call Center Week 2012

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Filed Under: Call Centers, Customer ServiceTagged With: Call Center Week 2012, Cloud Services, Gateway Customer Solutions, Rik Smith, Social Media

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