Rik Smith, Gateway Customer Solutions for Call Centers, Customer Service and Customer Care centers
Rik has worked at the senior management level for companies in the technology and service industries for the majority of his career.
Rik served as corporate EVP, Executive Committee member, and President of the Telecommunications Division at SITEL.
He was also responsible for all global sales and marketing for the US, Europe, Asia Pacific, as well as overseeing a business unit that had $200M in annual service billings.
Rik lead projects to implement large dedicated outsourced customer service programs for General Motors
, New Zealand Telecom
, and Verizon
, to name a few.
has a deep understanding of the issues facing contact center management around the world, and a very down-to-earth approach to working with people and solving problems.
likes fishing, Husker football, and spending time with his
In addition to Mike, Rik
, and Carmen, the extended Gateway team includes several talented people with significant contact center experience in management, operations, planning, HR, training, sales and information technology.