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This profile was last updated on 8/2/14  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Rik Smith

Wrong Rik Smith?

Director and Partner

Gateway Customer Solutions, LLC
360 No. 114th St.
Omaha , Nebraska 68154
United States

Company Description: Gateway maintains a database of best-in-class global solutions providers, and provides help to our clients with vendor searches, and professional planning and...   more
Background

Employment History

17 Total References
Web References
About Us | Gateway Customer Solutions Call Center Consulting
gatewaycustomersolutions.com, 2 Aug 2014 [cached]
Rik Smith, Gateway Customer Solutions for Call Centers, Customer Service and Customer Care centers
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Rik has worked at the senior management level for companies in the technology and service industries for the majority of his career. Rik served as corporate EVP, Executive Committee member, and President of the Telecommunications Division at SITEL. He was also responsible for all global sales and marketing for the US, Europe, Asia Pacific, as well as overseeing a business unit that had $200M in annual service billings. Rik lead projects to implement large dedicated outsourced customer service programs for General Motors, GTE, New Zealand Telecom, and Verizon, to name a few. Rik's has a deep understanding of the issues facing contact center management around the world, and a very down-to-earth approach to working with people and solving problems. Rik likes fishing, Husker football, and spending time with his family.
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In addition to Mike, Rik, and Carmen, the extended Gateway team includes several talented people with significant contact center experience in management, operations, planning, HR, training, sales and information technology.
Gateway Team
www.gatewaycustomersolutions.com, 21 Oct 2011 [cached]
Mike May, Kurt Prozman and Rik Smith
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Managing Directors Mike May, Rik Smith, and Kurt Protzman
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Rik has spent the majority of his career working at the senior management level for companies in technology and service industries. He served as Director, EVP, Executive Committee member, and President of the Telecommunications Division at SITEL. While at SITEL, Rik was also responsible for all global sales and marketing for the US, Europe, Asia Pacific, as well as overseeing a business unit that had $200M in annual service billings.
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In addition to Mike, Rik, and Kurt, the extended Gateway team includes several talented people with significant contact center experience in management, operations, planning, HR, training, and IT.
GoBizKC - People Details
www.gobizomaha.com, 25 Jan 2008 [cached]
Donald Smith's Profile
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Donald Smith
Phone: Fax:
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Mr. Smith, age 50, joined our iST Board in December 2001.Mr. Smith most recently consulted to SITEL as Senior Project Manager for the implementation of a $500 million contract for outsourced General Motors Customer Service call centers, establishing four call centers and staffing of management and facilities operations positions.Mr. Smith has over 20 years working in management positions from startups through publicly listed global enterprises in the technology and service areas.From 1993 - 1997 Mr. Smith served as President of SITEL Telecommunications Division, SITEL Corp (NYSE:SWW) providing outsourced customer service, sales, and collections for a number of major telecommunications companies.From 1997 - 1998, Mr. Smith served as Executive Vice president and member of the executive committee at SITEL responsible for all global sales and marketing, including US, Europe, and Australia
GoBizAmerica - Company News Details
www.gobizamerica.com, 12 Dec 2001 [cached]
The new board members are Dr. Ravi Nath, Chairman of the Department of Information Systems and Technology in the College of Business Administration at Creighton University in Omaha, Nebraska; Mr. Rik Smith, Business Consultant and Former Executive Vice President for SITEL; Mr. Tom Wharton, founder and President of startup Herbal Remedies USA LLC, an international retailer and wholesaler of Natural Health Products; and Mr. James Stark, President of iSECUREtrac Corp.
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Donald R. #34Rik#34 Smith, most recently consulted to SITEL as Senior Project Manager for the implementation of a $500 million contract for outsourced General Motors Customer Service call centers, establishing four call centers and staffing of management and facilities operations positions.
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Mr. Smith has over 20 years working in management positions from startups through publicly listed global enterprises in the technology and service areas.From 1993 - 1997 Mr. Smith served as President of SITEL Telecommunications Division, SITEL Corp (NYSE:SWW) providing outsourced customer service, sales, and collections for a number of major telecommunications companies.From 1997 - 1998, Mr. Smith served as Executive Vice President & Member of the Executive Committee at SITEL responsible for all global sales and marketing, including US, Europe, and Australia.
Contact Us | Gateway Customer Solutions Call Center Consulting
gatewaycustomersolutions.com, 2 Aug 2014 [cached]
Rik Smith, Gateway Customer Solutions for Call Centers, Customer Service and Customer Care centers
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Rik Smith, ext 103rik.smith@gatewaycustomersolutions.com
Mailing Address:360 N. 114th St. | Omaha, NE 68154
Phone: 888-624-4107
General Inquiry: inquire@gatewaycustomersolutions.com
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