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This profile was last updated on 2/27/14  and contains information from public web pages and contributions from the ZoomInfo community.

Vice President

InstaMed
1880 JFK Boulevard 12Th Floor
Philadelphia, Pennsylvania 19103
United States

Company Description: Using InstaMed has been one of the best decisions we have made for our billing department here at Gwinnett Pediatrics. Implementation was a breeze and it is simple...   more
Background

Employment History

  • Vice President of Marketing and Channel Management
    InstaMed
  • Customer Service Senior Director
    InstaMed
  • Senior Executive Vice President
    MBNA/Bank of America
  • Senior Executive
    MBNA/Bank of America

Education

  • B.A.
    University of Maryland
Web References
Management | InstaMed
www.instamed.com, 12 Jan 2014 [cached]
RICK CROSWELL - Vice President of Marketing and Channel Management - Before joining InstaMed, Rick was Senior Executive Vice President of MBNA/Bank of America, where he had direct responsibilities over the past three decades for Marketing, Advertising, Product Innovation, and implementing and managing large scale operational strategies. He was directly responsible for the innovation, development and market delivery of the credit card industry's first non-American Express 'Platinum' card. Rick also had direct responsibility for Operations Management, Worldwide Telemarketing, Customer Service call centers, IVR Development, Billing Dispute, Customer Retention and Customer Upsell, managing more than two million calls per day. Rick is a graduate of the University of Maryland (B.A.) and the School of Bank Marketing, Boulder, Colorado (graduate with distinction). He is active in the community, serving on the Executive Board of the National Multiple Sclerosis Society for more than 15 years.
Richard M. ...
www.ashbypointcapital.com, 19 Jan 2009 [cached]
Richard M. Croswell
...
Richard M. Croswell
...
Rick Croswell is an experienced business leader with expertise in marketing consumer services, developing innovative products and implementing and managing large scale operational strategies.
Rick has 29 years of consumer lending, marketing and operational management experience. As a senior executive with MBNA America, Rick held leadership positions in Product Development, Advertising, Marketing, Sales, Risk Management, and Service Quality Management. He was directly associated with the innovation, development and market delivery of the credit card industry's first non-American Express 'Platinum' card.
Rick also maintains extensive experience in operations management, having managed MBNA's Customer Service call centers, IVR development, Billing Dispute, Customer Retention, and Telemarketing businesses.
Most recently, Rick was involved with the transition and successful completion of the MBNA / Bank of America integration of the Credit Card portfolio. In 2009, he left Bank of America to focus on investment and consulting activities.
Rick is a graduate of the University of Maryland (B.A.), and the School of Bank Marketing, Boulder, Colorado (graduate with distinction).
Ashby Point Capital
www.ashbypointcapital.com, 19 Jan 2009 [cached]
Mike Beltz | Richard M. Croswell
...
Richard M. Croswell
...
Rick Croswell is an experienced business leader with expertise in marketing consumer services, developing innovative products and implementing and managing large scale operational strategies.
Rick has 29 years of consumer lending, marketing and operational management experience. As a senior executive with MBNA America, Rick held leadership positions in Product Development, Advertising, Marketing, Sales, Risk Management, and Service Quality Management. He was directly associated with the innovation, development and market delivery of the credit card industry's first non-American Express 'Platinum' card.
Rick also maintains extensive experience in operations management, having managed MBNA's Customer Service call centers, IVR development, Billing Dispute, Customer Retention, and Telemarketing businesses.
Most recently, Rick was involved with the transition and successful completion of the MBNA / Bank of America integration of the Credit Card portfolio. In 2009, he left Bank of America to focus on investment and consulting activities.
Rick is a graduate of the University of Maryland (B.A.), and the School of Bank Marketing, Boulder, Colorado (graduate with distinction).
Richard M. ...
www.ashbypointcapital.com, 22 Oct 2013 [cached]
Richard M. Croswell
...
Richard M. Croswell
Ashby Point Capital
www.ashbypointcapital.com, 27 Sept 2012 [cached]
Richard M. Croswell
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