The e-demand solution is designed to deliver accelerated improvements in business performance as well as improved customer satisfaction through its unique combination of software and adaptation of Demand Chain Management best practices. ``In grocery, where understanding your customers' wants and needs is the single biggest competitive advantage,'' says Dick Silvers, acting President of Marketing Specialists and board member for DCM Solutions, ``e-demand has the capability to revolutionize the industry.
If a company can supply what their customers want, when they want it by placing a more intelligent order and at the same time reduce out-of-stocks and shrink, the potential return to the bottom line is tremendous.''
The e-demand solution has been refined over a period of 30 years by Demand Chain Management principles and technological innovations that have resulted in sustained industry leading benchmarks achieved by 7-Eleven, Japan and parent company, Ito Yokado for whom the system was originally developed.The system is currently running in over 9,000 stores world-wide in grocery, C-store, mass merchandise, discount and food service retail segments.In the U.S. DCM's beta customer and Progressive Grocer's retailer of the year, Ukrop's Super Markets, Inc.
, piloted the product and during a 60-day test period measured a 32.45% reduction in shrink, a steady decline in out-of-stocks, and a consistent increase in sales; metrics that could result in a significant increase in net income.