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All reports should include several ...
All reports should include several elements, according to Richard T. Mellor, vice president of loss prevention at NRF.
The most important element, Mellor advises, is a complete description of the physical loss, including:
Barcodes, RFID tags or symbology
Physical data related to the loss, including store address, location within the store, time when the item was stolen, names of managers and associates on duty, and any witness statements
Photos or video that were taken during the loss
When this information has been compiled, it may allow retailers to see that a specific product is being stolen from one store and returned in another for credit or cash, says Mellor
This helps retailers identify weaknesses in their in-store policies and processes.
"It might even mean that there's more training that needs to be done on shoplifting awareness," he
"Even more troubling is the fact ...
"Even more troubling is the fact that innocent consumers often suffer because companies have to look for ways to prevent and detect all types of crime and fraud in their stores, oftentimes resorting to shorter return windows and limitations on the types of products that can be returned," said Rich Mellor, vice president of loss prevention at the NRF.
The survey polled 60 executives at varying retail organizations and found that more than 96 percent of respondents lost revenue last year because of fraudulent returns on stolen items.
Another 64 percent said their company fell victim to wardrobing - the return of non-defective merchandise - last year, while 45 percent said criminals provided fake receipts to get money back.
"Return fraud in any form is a serious threat, and we know that retailers have made significant strides in their fight against retail crime, and are continuing their efforts working with law enforcement to address this multi-billion dollar problem," Mellor
US Retailers Commit to Customer & Employee Safety | Heat Press Machine,Heat Transfer Machine
"Retailers face many threats; yet through a mix of technology, partnerships, preparation and training, retailers are able to ensure that they are able to respond to any threat," NRF Vice President Richard Mellor said.
"Retailers are committed to continuously improving their vigilance in order to stay ahead of those who wish to do harm to their businesses, their employees and their customers."
Mellor, a former police officer with 40 years of experience in public safety, testified before the House Homeland Security Committee hearing this afternoon on overseas attacks and the potential terrorist threat posed to "soft targets" in the United States such as shopping malls and movie theaters.
"While shopping malls have been categorized by some as 'soft targets,' it would have been hard to imagine or prepare for the devastating attack conducted by terrorists at the Westgate shopping mall in Kenya last month," Mellor
"Collaboration and partnership between retailers, and law enforcement needs to remain strong and vigilant now more than ever."
leads the retail industry's partnership with law enforcement, working with local, state and federal agencies on a series of loss prevention priorities, from developing "active shooter" guidelines with the Department of Homeland Security to responding to both man-made and natural emergencies.
has also advocated for legislation in Congress to make organized retail crime, which has been linked to funding of criminal and terrorist organizations overseas, a federal offense.
"Retailers have sophisticated protocols to deal with the threats from a wide range of situations, including organized retail crime (ORC) activities, robbery, active shooter incidents, impacts from natural disasters such as hurricanes or tornadoes as well as being a potential target for a terrorist attack," Mellor
Stores where jewelry and electronics are ...
Stores where jewelry and electronics are sold generally have a lower shrink percent as there's often a tight system of checks and balances that would make theft of any kind more apparent, says Rich Mellor, vice president of loss prevention at the National Retail Federation [NRF].
"Many jewelers will count their merchandise every day," he
Citing data from the 2011 National Retail Security Survey, Mellor
says some of the highest instances of internal theft occurred at convenience stores/truck stops, shoe stores and stores that sell office supplies and stationery.
In these categories, employee theft accounted for anywhere between 50% and 75% of total employee shrink, compared to the average of 44%, he
"Just because they're seasonal workers doesn't make them any less trustworthy," cautions Mellor of the NRF.
That's down slightly from 1.49% in 2010, but still above the 1% rate that many retailers strive for, says Mellor of the NRF.
Rich Mellor, head of loss ...
Rich Mellor, head of loss prevention at the National Retail Federation, sees it as a safety and security issue.
"No retailer can make decisions without all the relevant and necessary facts," he said.
Retailers and businesses across the board have an obligation to their employees and customers to create and maintain a safe workplace, he added.