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2016-07-12T00:00:00.000Z

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Wrong Rich Jaso?

Rich Jaso L.

Senior Vice President - Support Services

Epicor Software Corporation

Direct Phone: (727) ***-****       

Email: r***@***.com

Epicor Software Corporation

195 Technology Dr

Irvine, California 92718

United States

Company Description

Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and ... more

Find other employees at this company (5,035)

Background Information

Employment History

Managing Partner, Business Innovation

Unisys Corporation

Vice President, Global Operations

Global Managed Services

Web References (42 Total References)


Reinventing CRM Applications Customer Relationship Management Technical Library From Database Systems Corp. Customer Relationship Management Software Solutions.

www.databasesystemscorp.com [cached]

"If there is a major driver in the call center space it's VoIP and it's finally come into its own," says Rich Jaso, Northern American managing partner, CRM practice, at Unisys.

...
Over the next two or three years "you're going to have massive and radical adoption of VoIP infrastructure," Jaso says.


"Availability of Unisys ITSMaaS on ...

outsourcing.ulitzer.com [cached]

"Availability of Unisys ITSMaaS on Windows Azure means that clients can quickly gain the benefits of our solution, enabling them to jumpstart delivery of high-quality support services to their end users," said Rich Jaso, vice president, ITSM Services, Unisys.


"Availability of Unisys ITSMaaS on ...

azure.ulitzer.com [cached]

"Availability of Unisys ITSMaaS on Windows Azure means that clients can quickly gain the benefits of our solution, enabling them to jumpstart delivery of high-quality support services to their end users," said Rich Jaso, vice president, ITSM Services, Unisys.


"We are capitalizing on our experience ...

sun.ulitzer.com [cached]

"We are capitalizing on our experience from more than 130 clients who use our BMC Software-based ITSM system to run their IT operations," says Rich Jaso, vice president of global operations for Unisys Global Managed Services.


Outsourcing Center

www.outsourcing-center.com [cached]

"Openness, trust and the will to collaborate," are the key drivers to innovation, adds Rich Jaso, vice president, Global Operations, Unisys.

...
Jaso of Unisys adds an innovative idea doesn’t have to be completely new.
...
Jaso of Unisys says clients frequently ask his team to innovate a certain segment of an IT process. But things are also happening upstream and downstream. He says clients have to look at the entire process and be willing to work on all the pieces if they want to solve the problem. "Tangential things impact processes. You have to address those too," he says. Invest. Somayaji of IBM says buyers need to invest both time and money if they desire IT innovation. Time is just as important as money, he adds.
...
Jaso of Unisys believes the real focus should be on the "what. He says focusing on the "how" is an inhibitor to change. He believes the 'how' "should be open to adopting best practices and better ways of doing things." Adopt a long-term perspective. Somayaji of IBM believes any innovation road map must be long term, "while not losing sight of the low-hanging fruits: the near-term benefits." Don’t fixate on cost reduction. "This inhibits innovation," says Jaso of Unisys. Clients who live and die by their outsourcing contracts "don’t have the right mind set for innovation," he says. "You have to look broader than just this month’s SLA or KPI." Stop thinking in silos.
...
Jaso says 90 percent of Unisys's IT accounts have a continuous improvement and innovation programs in place.
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Innovation is not a one-off event, Jaso of Unisys points out.
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Jaso says Unisys evaluates each account manager yearly and their success at innovation and continuous improvement figures into the assessment.
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"Innovation doesn’t happen by chance or because buyers demand it," says Jaso of Unisys.

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