"Openness, trust and the will to collaborate," are the key drivers to innovation, adds Rich Jaso, vice president, Global Operations, Unisys.
Jaso of Unisys adds an innovative idea doesnâ€™t have to be completely new.
Jaso of Unisys says clients frequently ask his team to innovate a certain segment of an IT process.
But things are also happening upstream and downstream.
says clients have to look at the entire process and be willing to work on all the pieces if they want to solve the problem.
"Tangential things impact processes.
You have to address those too," he
Somayaji of IBM
says buyers need to invest both time and money if they desire IT innovation.
Time is just as important as money, he
Jaso of Unisys believes the real focus should be on the "what.
says focusing on the "how" is an inhibitor to change.
believes the 'how' "should be open to adopting best practices and better ways of doing things."
Adopt a long-term perspective.
Somayaji of IBM
believes any innovation road map must be long term, "while not losing sight of the low-hanging fruits: the near-term benefits."
Donâ€™t fixate on cost reduction.
"This inhibits innovation," says Jaso of Unisys.
Clients who live and die by their outsourcing contracts "donâ€™t have the right mind set for innovation," he
says.Â "You have to look broader than just this monthâ€™s SLA or KPI."
Stop thinking in silos.
says 90 percent of Unisys's
IT accounts have a continuous improvement and innovation programs in place.
Innovation is not a one-off event, Jaso
of Unisys points out.
evaluates each account manager yearly and their success at innovation and continuous improvement figures into the assessment.
"Innovation doesnâ€™t happen by chance or because buyers demand it," says Jaso of Unisys.