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This profile was last updated on 1/8/14  and contains information from public web pages and contributions from the ZoomInfo community.

Dr. Rhonda A. Scott

Wrong Dr. Rhonda A. Scott?

Chief Nursing Officer

Grady Health System
80 Jesse Hill Jr. Drive Se
Atlanta, Georgia 30303
United States

Company Description: Grady Health System improves the health of the community by providing quality, comprehensive health care in a compassionate, culturally competent, ethical and...   more
Background

Employment History

Board Memberships and Affiliations

Education

  • PhD , Nursing Science with a focus on Advanced Practice Nursing and Healthcare Administration
    Georgia State University
  • Bachelor of Science , Nursing
    University of Tennessee at Chattanooga
  • Master of Science , Nursing
    Rush University
  • PhD , Nursing
    University of Tennessee at Chattanooga
  • PhD , Nursing
    Rush University
  • Ph.D.
44 Total References
Web References
Chief Nursing Officer Rhonda A. ...
www.gradyhealth.org, 8 Jan 2014 [cached]
Chief Nursing Officer Rhonda A. Scott, PhD, RN, CS
...
Rhonda A. Scott, PhD, RN, CS
Rhonda A. Scott, Grady's chief nursing officer, is often credited for eliminating nurse contract labor, improving nursing, patient and physician satisfaction and enhancing nurse recruitment and retention.
When she joined Grady in 2004, Rhonda had 20 years of nursing experience at some of the finest healthcare institutions in the U.S., including the University of Chicago Medical Center, University of Alabama Medical Center, Louis A. Weiss Memorial Hospital and Saint Joseph's Hospital of Atlanta.
She is a member of several professional associations, has served as president of the National Association of Clinical Nurse Specialists, is now a nurse executive fellow at the Wharton School of Business and has been widely published in leading nursing journals. Rhonda was awarded Tenet's "Outstanding Chief Nursing Officer Award" and received the "Up and Comers Award" from Modern Healthcare magazine for rising stars in healthcare management.
She received her Bachelor of Science in Nursing from the University of Tennessee at Chattanooga, Master of Science in Nursing from Rush University, and a PhD in Nursing Science with a focus on Advanced Practice Nursing and Healthcare Administration from Georgia State University.
SPCC ATLANTA AHEC
www.spccatlantaahec.org, 14 May 2013 [cached]
Rhonda A. Scott, PhD, RN Chief Nursing Officer - Grady Health System
Grady Health | Executive Team
www.gradyhealth.org, 6 Dec 2012 [cached]
Chief Nursing Officer Rhonda A. Scott, PhD, RN, CS
Rhonda A. Scott, PhD, RN, CS Executive Vice President / Chief Nursing Officer
Holding a bachelor's and a master's degree in nursing, as well as a PhD in nursing science, Rhonda A. Scott's diverse healthcare background includes leadership roles as an administrator, clinical nurse specialist, consultant, educator, researcher, author and entrepreneur; she joined Grady in 2004 and has over 20 years of nursing experience at some of the finest healthcare institutions in the U.S., including the University of Chicago Medical Center, University of Alabama Medical Center, Louis A. Weiss Memorial Hospital, Saint Joseph's Hospital of Atlanta - and others; Scott is a member of several professional nursing associations and has served as president of the National Association of Clinical Nurse Specialists; she was awarded Tenet's "Outstanding Chief Nursing Officer Award" and received the "Up and Comers Award" from Modern Healthcare magazine for rising stars in healthcare management; Scott is often credited for successfully eliminating nurse contract labor, improving nursing, patient and physician satisfaction and enhancing nurse recruitment and retention; she is a nurse executive fellow at the Wharton School of Business, widely published in leading nursing journals and an internationally sought-after speaker.
Jackie Kennell (left), 6-A surgery unit ...
www.ajc.com, 24 June 2013 [cached]
Jackie Kennell (left), 6-A surgery unit director at Grady Memorial Hospital, and Chief Nursing Officer Rhonda Scott have worked hard to improve the patient experience. | Nursing initiatives improve patient satisfaction at Grady
...
Jackie Kennell (left), 6-A surgery unit director at Grady Memorial Hospital, and Chief Nursing Officer Rhonda Scott have worked hard to improve the patient experience.
...
"We've always been interested in patient satisfaction and collected data on it, but the new focus nationwide ties back to money," said Rhonda Scott, Ph.D., RN, chief nursing officer for Grady Health System.
Beginning on Oct. 1, 2012, the government's Centers for Medicare and Medicaid linked reimbursement to a hospital's quality of care and patient satisfaction. The expectation is that patients should undergo hospital procedures with no complications, such as catheter-associated blood stream infections or pressure ulcers, Scott explained. If there are problems, some money would be deducted from the reimbursement fee.
"But patients are also asked to complete a customer satisfaction survey that asks about everything from room cleanliness to pain management," Scott said. "The standard the government expects is perfection."
Only survey scores of 9 or a perfect 10 count toward full reimbursement. It's tough to score that high with questions such as "Did the hospital staff always manage your pain to your satisfaction?"
"This isn't Disney World they're coming to," Scott explained. "Our patients are in pain when they come into the ER. It's frustrating to pull someone back from the brink of death and get them back to a good quality of life, only to get (our scores) dinged because the Jell-O wasn't cold."
Part of the challenge is that the survey questions ask if something is always done, such as explaining the purpose and side effects of medication every time it is administered.
"Still, if the goal is perfection, you know that we'll strive for it," Scott said. "It's good for the public that hospitals across the country are improving on all fronts."
Grady has taken that goal to heart. While there is no pool on campus yet, Scott joked, Grady has been consistently upgrading its facility.
...
It's no surprise that many of the improvements and new initiatives come from Grady Memorial's Nurse Executive Council, of which Scott is a member.
"Nurses are the quarterbacks of health care," Scott said.
...
Scott adds that the hospital has moved from the 63rd percentile to the 93rd percentile for nursing communication and has scored higher on other benchmarks in the National Association of Public Hospital's rankings.
"If you're going to improve patient satisfaction, you need to focus on the people who are giving the service," she said.
While on the hunt for good ...
www.healthcare-informatics.com, 30 Jan 2013 [cached]
While on the hunt for good sources for this story, one of my favorite people to talk with was Rhonda Scott, R.N., Ph.D., chief nursing officer (CNO) at the Atlanta-based, 953-bed Grady Memorial Hospital. Dr. Scott serves as the patient satisfaction initiative champion at Grady, which actually expects to lose a significant amount of money to poor scores.
Grady has gone into overdrive in trying to improve the patient experience and turn those scores around. For instance, leaders at the hospital have invested in more channels on the TV, better food options, and more private, high-tech friendly rooms. However, above all else, the hospital has focused on improving communication, specifically through its nurses.
Nurses, Scott and others say, are the ones who are in contact with the patient the most. "Nursing care is the only reason they're in the hospital. If it can be done in an outpatient center or a physician's office, it would be done," she says. There's a reason a nurse like Scott is heading up this initiative.
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