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Wrong Randy Takemoto?

Randy Takemoto

Chief Operating Officer and General Manager

Cache Creek Casino Resort

Direct Phone: (530) ***-****       

Email: r***@***.com

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Cache Creek Casino Resort

14455 Hwy 16

Brooks, California 95606

United States

Company Description

We are now offering our line of lavender gifts and products for your enjoyment too. All of our products are lovingly handmade on our farm. We hope that you will like them as much as we do. Give the gift of lavender. If you are fortunate enough to be in ... more

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Background Information

Web References (40 Total References)

- Randy Takemoto, General ... [cached]

- Randy Takemoto, General Manager, Cache Creek Casino Resort

KnightWriter - Works:Corporate Cultures "Building a Service Culture" [cached]

"We're not across the street from Caesar's," says Randy Takemoto, Chief Operations Officer for Cache Creek Indian Bingo and Casino in Brooks, California, near Sacramento.

Takemoto wants to claim the high ground of customer service long before that happens.
Like Canfora, Takemoto has also encountered ethnic challenges with regard to customer service. Cache Creek has a large Asian customer base -- more than 50%. He also has a large number of Asian employees. For certain segments of the Asian population, a service job is a demeaning position in life. It is also difficult for females to be accepted in any leadership positions in the male-dominated Asian cultures. "We teach the Golden Rule. We try to lead by example. They have to see it in action on the floor to understand it," says Takemoto in describing how the customer service message is sold in to employees at Cache Creek. He emphasizes keeping employees informed, answering any questions they have. "The more they can know about our business, the better it is for our business," he says.

"It is our honor to support ... [cached]

"It is our honor to support such a wonderful event," said Randy Takemoto, General Manager of Cache Creek Casino Resort.

Say hello to Randy Takemoto, ... [cached]

Say hello to Randy Takemoto, the general manager of Cache Creek Casino Resort, a very successful tribal casino in Brooks, Calif.

Randy read my Casino Journal column entitled "Working Weekends As A Marketing Tool," about three and a half years ago. He tells me it fundamentally changed his life as a gaming executive.
And now, more than three years later, with little fanfare and no desire to brag about it, Randy and his wife, Dina (who is not even a Cache Creek employee), have worked almost every weekend at Cache Creek Casino Resort.
Of course, I just had to chat with Randy about this whole "working weekends" thing, and what the results have been and what he has learned. He says it is the best thing (with the highest impact) he has ever done in his executive career.
He has gotten to know 300 of his best, most loyal VIP customers, as well as their family and friends. Many are recent immigrants to the U.S. He has learned to respect the success they have in this new land and what they had to overcome to achieve it.
He has learned that on the very rare occasion where business demands or personal vacation cause him to miss a weekend day, he will be asked numerous times, especially by his VIP players, "Where ya been?"
Randy and Dina Takemoto, thank you for sharing this marvelous story of something so simple, but yet so powerful.

"It is our honor to support ... [cached]

"It is our honor to support such a wonderful event," said Randy Takemoto, general manager of Cache Creek Casino Resort.

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