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Disaster Recovery Manager
Emergency Preparedness Coordinator
Senior Manager of Business Continuity
Director of Global Business Continuity Planning
Strohl Systems Group Inc
Chair of the User Group Advisory Board
St. Mary's College
2001: Raelene WongRaelene WongSolectronRaelene Wong has been Solectron's disaster recovery manager since 1997.She is responsible for the global development and implementation of disaster response and recovery systems and plans.This includes creation and training of effective building/site emergency response teams; coordination of corporate-wide crisis management and business recovery teams, including establishment of standards, implementation of global data system, and site coordinator support; enhancement of current response procedures; conducting various levels of disaster drills and exercises; and participation on an internal ISO audit team.Before Solectron, Wong worked for the City of Sunnyvale, Calif., as their emergency preparedness coordinator from 1991 to 1997.There she was charged with ensuring emergency management programs throughout the community and city government were developed, implemented, maintained, and tested.
Raelene Wong, Global BCP/Response Director, Applied Materials
The implications of an influenza pandemic are far-reaching and potentially catastrophic. Raelene Wong is the Director of Global Emergency Response and Business Continuity for Applied Materials. Prior to moving to Applied Materials, she was the Disaster Recovery Manager at Solectron Corporation and Emergency Preparedness Coordinator for the City of Sunnyvale. Raelene is Past-Chair of the Sungard International Users Group.
Raelene WongGlobal Business Continuity PlanningRaelene will be covering the how's and why's of business recovery and the importance of companies having plans to respond to a disaster. Bring your questions and concerns about this important element of corporate security and planning.Raelene Wong is the Senior Manager of Business Continuity for Applied Materials.She is responsible for disaster response and recovery systems and plans for Applied Materials's locations worldwide.Prior to moving to Applied Materials, she was the Disaster Recovery Manager at Solectron Corporation and Emergency Preparedness Coordinator for the City of Sunnyvale.Raelene is Chair of the Strohl Systems International Users Group. Raelene is a certified Emergency Manager through IAEM the International Association of Emergency Managers and is certified as a Master Business Continuity Planner through the Disaster Recovery Institute International.She also has a Bachelor's degree in Management from St. Mary's College in Moraga, California.
"If you have an efficient response, you'll have an effective recovery," So says Raelene Wong, director of global business continuity planning (BCP) at Applied Materials, a leading nanomanufacturing technology firm based in Santa Clara, CA.
"Ninety-eight percent of events are going to be handled at the response level," says Wong. Wong says the focus on prevention has resulted in a "dramatic" 25 to 30 percent decrease in incidents overall and that the ERT and BCP components "complement each other perfectly." Sustaining Executive Support On to the business continuity program. Established in 1997, the program has "outstanding executive support," says Wong. "A lot of organizations struggle with that, but our executives are right there with us. We have executive sponsors, and we do at least an annual exercise with our executive team." The program was established by the board of directors and resides in "corporate asset services, which includes many of the foundation and infrastructure support groups," says Wong. "It's a really good fit." Wong maintains the relationship with top execs by being a trusted source of information. And Wong strives to be out in front of crises. "The last thing I want is for my boss to ask me what's happened and to have that message coming down from his boss." Wong inherited a solid program when she joined the company four years ago, but as there's always room for improvement, she has focused on "expanding and strengthening our corporate policy to ensure that the organizations know exactly what is expected of them. Wong also works with general managers to help guide the selection of BC coordinators. She provides "a profile of skill sets," such as effective verbal and written communication skills and outstanding project management skills. "They also have to be respected within their organization. That has proven to really be helpful" she says. "If they are known as a go-getter or the go-to person, that's a real plus. Nice-to-haves include some sort of emergency response experience, or possibly a quality or engineering background." Wong says that although plans are standardized, they are not "boilerplate." Wong is especially proud of the tests and exercises her team conducts. "We do fairly aggressive exercises. That's one of the things I feel strongly about. You don't always have events, and we've been pretty lucky.," which makes practicing all the more important, she says.
Raelene WongDirectorSolectron Corporation