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This profile was last updated on 9/12/14  and contains information from public web pages.

Acting General Manager, Community...

Local Address: Guelph, Ontario, Canada
City Of Guelph
 
Background

Employment History

18 Total References
Web References
Eastway's Contacts...
www.eastwayrefurb.com, 31 Aug 2014 [cached]
Phil Meagher Director, Business Development and Government Relations (613) 735-4593 philmeagher.eastway@gmail.com
City hires new manager of Transit Operations - City of Guelph
guelph.ca, 22 Aug 2013 [cached]
GUELPH, ON, August 22, 2013 - The City of Guelph is pleased to welcome Phil Meagher as Guelph Transit's manager of Transit Operations.
"We're thrilled to welcome Phil to the City of Guelph and to his position as the manager of Transit Operations," noted Derek McCaughan, executive director of Operations, Transit and Emergency Services.
...
"We are confident Phil has the skills and experience necessary to secure the best possible transit service for riders, and overall satisfaction for the community at large."
Meagher's professional portfolio includes extensive management experience in the transit industry, including superintendent of Queensway (Bus) Division at the Toronto Transit Commission, general manager of Oshawa Transit Commission, and deputy general manager of Operations at Durham Region Transit. Most recently, in his role as the manager of transportation at the Niagara Parks Commission, Meagher oversaw the introduction of the WEGO Visitor Transportation System.
Meagher will also act as interim General Manager of Guelph Transit while the City recruits for a candidate to permanently fill the role.
Meagher's vast experience and passion for customer service excellence will provide strong leadership in the continued implementation of the service enhancements identified in the City's Transit Growth Strategy and contribute to excellent transit service for riders.
Meagher started with Guelph Transit on Monday, August 12.
Phil Meagher, general ...
www.guelphmercury.com, 5 May 2014 [cached]
Phil Meagher, general manager of Guelph Transit, updated the operations, transit and emergency services committee Tuesday afternoon on Guelph Transit's progress.
He said the strategy targeted six key areas: customer connection, staffing, drivers as ambassadors, oversight, employee engagement and fleet upkeep. He said transit has completed 30 per cent of the items identified for action with more initiatives coming on stream now that planning is complete.
"Recasting is well underway," Meagher said.
•Customer connection: Meagher said new targets have been established to respond to customer calls. Customers who call Guelph Transit will receive acknowledgement of their call within 48 hours and, as much as possible, an answer to their problem within seven business days.
•Staffing: Meagher said part of the problem with overtime was not having a full complement of qualified, trained staff, so staff would incur overtime while covering for each other during illnesses or vacations and absorbing the extra work due to vacancies. He said his department now knows the baseline labour requirements to meet established service levels and should not need to rely on overtime to do the work.
"Overtime has improved by 40 per cent," Meagher said, adding it has dropped from 268 overtime hours a week in 2013 to 73 overtime hours a week now.
"We had a spike in January," he said. "There was a flu bug going around transit that threw us off-kilter."
•Drivers as ambassadors: This is a cultural shift for the department as bus drivers are recognized as being on the front line in terms of customer service. Meagher said drivers are being trained to take a "customer first" approach and, by the end of this week, 52 per cent will have received the training.
• Oversight: New technology will help track customer complaints, overtime, employee performance and other controls and that should translate to enhanced performance for the whole department, Meagher said.
There is also an increased spirit of co-operation between management and the union, Amalgamated Transit Union Local 1180, he said.
• Employee engagement: This too will require time to build trust and satisfaction among transit workers, Meagher said, but work is underway and results are already being felt. An employee engagement committee has been formed and the team is developing a recognition program to encourage staff to meet and surpass expectations.
Meagher said the number of employee grievances has decreased and that, too, is a measure of success.
•Fleet: Guelph Transit wants its customers to be confident the bus will come according to the schedule. The report gives figures on dropped runs - when a bus is taken out of service for mechanical failure, collision or some other reason - and sets a new target of dropped runs to be less than 0.2 per cent.
Meagher said dropped runs are decreasing, but they are not at their target yet.
...
Meagher said the Transit Advisory Committee, a citizen group, has been meeting regularly but has not met quorum for several months. He said some members are of the belief they have authority to make decisions about budget.
"Guelph Transit is working ...
guelph.ca [cached]
"Guelph Transit is working with Guelph Police Service to investigate the collision," said Phil Meagher, interim general manager of Guelph Transit.... Continue reading Guelph Transit bus involved in collision
...
GUELPH, ON, August 22, 2013 - The City of Guelph is pleased to welcome Phil Meagher as Guelph Transit's manager of Transit Operations. "We're thrilled to welcome Phil to the City of Guelph and to his position as the manager of Transit Operations," noted Derek McCaughan, executive director of Operations, Transit and Emergency Services.
...
"We are confident Phil has the skills and experience necessary to secure the best possible transit service for riders, and overall satisfaction for the community at large.
Guelph appoints General Manager of Guelph Transit - City of Guelph
guelph.ca, 11 Dec 2013 [cached]
Guelph, ON, December 11, 2013 - The City of Guelph is pleased to announce the appointment of Phil Meagher to the position of general manager, Guelph Transit.
Meagher has been serving as the acting general manager since early August. During this period, Meagher has demonstrated his skill and ability to lead Guelph Transit in an inclusive, collaborative manner that has been well received by staff at Transit and the organization as a whole.
...
"My congratulations to Phil on this appointment and best wishes for continued success."
Meagher's professional portfolio includes extensive management experience in the transit industry, including superintendent of Queensway (Bus) Division at the Toronto Transit Commission, general manager of Oshawa Transit Commission, and deputy general manager of Operations at Durham Region Transit. Most recently, in his role as the manager of transportation at the Niagara Parks Commission, Meagher oversaw the introduction of the WEGO Visitor Transportation System.
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