(35 Total References)
North Carolina Innovative Development for Economic Advancement
"While business interactions are increasingly multi-channel, no one provides customer interaction management solutions that are affordable and easily managed for the small and mid-sized business," said Peter Licata, CEO, Visitar.
Visitar :: Company, Leadership Team
Peter J. Licata, Chairman:Peter is a founder of Visitar and serves the company as its Chairman..Prior to founding Visitar, Peter led the Global Managed Services business of Avaya Global Services.With a team of 600, Peter drove Avaya's growth in strategic outsourcing markets.Peter and his team developed the multi-vendor, converged communications, remote network managed services strategy now used by Avaya for managed services delivery.Peter previously served as president and chief executive officer of VISTA Information Technologies, Inc., which Avaya acquired.As one of the founders of International Network Services, Peter served as Vice President - Operations, Vice President - Business Development, Vice President - European Operations, and drove revenue from zero to $300 million in seven years.
Peter J. ...
Peter J. LicataChairman and Chief Executive Officer firstname.lastname@example.org
...Peter J. LicataChairman and Chief Executive Officer email@example.com Peter Licata was named chairman and chief executive officer of VISTA in February 2000.He
is a 30-year veteran-leader in the IT world with an impressive track record of success.One of the founders of International Network Services (INS), Peter served in several positions, including vice president-operations, vice president-business development and vice president-European operations.His
guiding vision and leadership played a major role in making INS
a runaway market leader in network engineering services. Peter
played a leading role in the highly successful IPO of INS
, which fueled the company's growth and created numerous opportunities for INS employees.During his
seven-and-one-half years at INS
, net annual revenue went from zero to $300 million, and the number of employees grew to more than 1,300.Before joining INS, Peter served in several leadership positions at top IT companies, including Ultra Network Technologies and the Rolm Corporation.
Office Holiday: Co-Workers, Clients Tag Along on Family Vacations
"Many enterprises, large to small, private to public, are finding that even if they have the best and newest communications technologies, they need help in making it all work well, without overwhelming them," said Peter Licata, vice president of Consulting and Integration Services for Avaya."And while the IT professionals we surveyed may be more exposed to some of these issues than the general workforce, their responses don't differ greatly from what we see on a daily basis."
The survey results indicate that enterprises need help in reaching that ideal.Despite the respondents' intimate familiarity with their local IT processes, 57 percent said their employers do not give clear direction and assistance to employees in one or more of the following: setting up a robust home office; traveling as a fully equipped road warrior; implementing a wireless local-area-network card; or implementing a PDA device.
"Devices, systems and protocols from a range of sources are multiplying, converging and overlapping, creating confusion for users and employers alike," said Licata
."What will differentiate enterprises going forward is whether they incorporate these developments in a manner that simplifies and improves the efficiency of their communications, rather than just adding more complexity.Ultimately, these improvements should also help workers manage personal time more effectively and enjoyably, too."
In fact, 61 percent in the survey said that on at least one occasion they'd had an important communication delayed because they or the other person didn't know the best medium to use at the time, creating response gaps and wasted effort.
"It's clear from our research that enterprises stand to benefit like never before from communications, but they can use some help in doing so," said Licata
"Whether it's secure communications, customer interactions, or technology- migration strategies, Avaya
understands communications better than anyone, and we're in a unique position to help enterprises move from where they are today to where they need to be," Licata
CRN Canada - Avaya launches IP telephony remote service
"IP is enabling organizations to embed communications into the heart of their businesses," said Peter Licata, vice president, Managed Services for Avaya.