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2016-07-18T00:00:00.000Z

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Peter J. Licata

Executive Vice President

Servion Global Solutions Ltd

HQ Phone: (609) 987-0044

Email: p***@***.com

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Servion Global Solutions Ltd

3 Independence Way Ste. 304

Princeton, New Jersey 08540

United States

Company Description

Servion specializes in Customer Experience Management (CEM) solutions that help organizations design and deliver superior experience for their customers. With expertise spread across consulting, implementing and managing CEM solutions and technologies, Se ... more

Find other employees at this company (721)

Background Information

Employment History

INS

Chief Executive Officer

DiaXsys Inc.

Vice President, Global Managed Services

Avaya Inc

President and Chief Executive Officer

VISTA Information Technologies Inc

Several Leadership Positions

ROLM

Affiliations

Chief Executive Officer
Visitar Inc

Founder
International Network Services

Web References (37 Total References)


Management Team | Servion

www.servion.com [cached]

Peter Licata Executive Vice President


Customer Interaction Management solutions for optimizing contact

www.servion.com [cached]

Peter Licata Executive Vice President & SBU Head â€" US Enterprise Business


Visitar :: Company, Leadership Team

www.visitar.com [cached]

Peter J. Licata, Chairman:Peter is a founder of Visitar and serves the company as its Chairman..Prior to founding Visitar, Peter led the Global Managed Services business of Avaya Global Services.With a team of 600, Peter drove Avaya's growth in strategic outsourcing markets.Peter and his team developed the multi-vendor, converged communications, remote network managed services strategy now used by Avaya for managed services delivery.Peter previously served as president and chief executive officer of VISTA Information Technologies, Inc., which Avaya acquired.As one of the founders of International Network Services, Peter served as Vice President - Operations, Vice President - Business Development, Vice President - European Operations, and drove revenue from zero to $300 million in seven years.


Office Holiday: Co-Workers, Clients Tag Along on Family Vacations

www.disasterrecovery-businesscontinuity.com [cached]

"Many enterprises, large to small, private to public, are finding that even if they have the best and newest communications technologies, they need help in making it all work well, without overwhelming them," said Peter Licata, vice president of Consulting and Integration Services for Avaya."And while the IT professionals we surveyed may be more exposed to some of these issues than the general workforce, their responses don't differ greatly from what we see on a daily basis."

The survey results indicate that enterprises need help in reaching that ideal.Despite the respondents' intimate familiarity with their local IT processes, 57 percent said their employers do not give clear direction and assistance to employees in one or more of the following: setting up a robust home office; traveling as a fully equipped road warrior; implementing a wireless local-area-network card; or implementing a PDA device.
"Devices, systems and protocols from a range of sources are multiplying, converging and overlapping, creating confusion for users and employers alike," said Licata."What will differentiate enterprises going forward is whether they incorporate these developments in a manner that simplifies and improves the efficiency of their communications, rather than just adding more complexity.Ultimately, these improvements should also help workers manage personal time more effectively and enjoyably, too."
In fact, 61 percent in the survey said that on at least one occasion they'd had an important communication delayed because they or the other person didn't know the best medium to use at the time, creating response gaps and wasted effort.
"It's clear from our research that enterprises stand to benefit like never before from communications, but they can use some help in doing so," said Licata.
...
"Whether it's secure communications, customer interactions, or technology- migration strategies, Avaya understands communications better than anyone, and we're in a unique position to help enterprises move from where they are today to where they need to be," Licata said.


Avaya Inc - Leadership

www.avaya.com.au [cached]

Peter Licata, Vice President, Consulting and Integration Services, Avaya Global Services

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