"Many enterprises, large to small, private to public, are finding that even if they have the best and newest communications technologies, they need help in making it all work well, without overwhelming them," said Peter Licata, vice president of Consulting and Integration Services for Avaya.
"And while the IT professionals we surveyed may be more exposed to some of these issues than the general workforce, their responses don't differ greatly from what we see on a daily basis."
The survey results indicate that enterprises need help in reaching that ideal.Despite the respondents' intimate familiarity with their local IT processes, 57 percent said their employers do not give clear direction and assistance to employees in one or more of the following: setting up a robust home office; traveling as a fully equipped road warrior; implementing a wireless local-area-network card; or implementing a PDA device.
"Devices, systems and protocols from a range of sources are multiplying, converging and overlapping, creating confusion for users and employers alike," said Licata
."What will differentiate enterprises going forward is whether they incorporate these developments in a manner that simplifies and improves the efficiency of their communications, rather than just adding more complexity.Ultimately, these improvements should also help workers manage personal time more effectively and enjoyably, too."
In fact, 61 percent in the survey said that on at least one occasion they'd had an important communication delayed because they or the other person didn't know the best medium to use at the time, creating response gaps and wasted effort.
"It's clear from our research that enterprises stand to benefit like never before from communications, but they can use some help in doing so," said Licata
"Whether it's secure communications, customer interactions, or technology- migration strategies, Avaya
understands communications better than anyone, and we're in a unique position to help enterprises move from where they are today to where they need to be," Licata