"It always amazing to me about how many people do disruptive things from 12 to 5 a.m.," says Peter Lehr, director of property management for Westbury-based Kaled Management.
typically opens his
emails daily in the morning to a flood of angry messages from residents.
Noise and odors seem to top the list of complaints, but shareholders and unit owners can be disturbing in all sorts of creative ways, Lehr
If a resident is being bothered-by noise, smoke, junk mail or some other relatively benign annoyance-then the easiest thing to do, as long as it's not a major situation, is to gently have a talk with his
If someone in one of his
client buildings is having a problem, Lehr
asks them to create a log with the date, time, the type of problem and the duration of the issue.
Sometimes that record-keeping is enough to restore some perspective and deflate the rising tension.
"One time, a resident was complaining about a noise issue, and they put together a log-but there were no problems between the hours of 10 p.m. and 6 a.m.-and I said that there was no moratorium on sound during the hours that the person was making noise," Lehr
The resident may not have liked the noise, but the noisemaker wasn't breaking any rules.
Regardless of how an issue is resolved, Lehr
explains that keeping a log of disturbances or incidents provides crucial evidence and documentation, should the management company have to take the neighbor to court.
"If you can't do that or are unwilling to do that, then there's not much that I can do to help you," he
The court system may be the last word when it comes to putting a stop to disruptive behavior, says Lehr
, but litigation should hardly be the first resort.
always starts by speaking with the 'person of interest,' then sending a formal letter, and then fining them if they refuse to remedy the problematic behavior or situation.
If all those measures fail to correct the issue, only then is it time to call the attorney and take the issue to court.
"We fine, but if no one pays the fine, then the end game is the [litigation] option," Lehr