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1019 Central Parkway North Suite 100
ISS Facility Services, Inc. is the United States subsidiary of the ISS Group and offers a wide range of service solutions, from single services to fully Integrated Facility Services (IFS) that combine all aspects of customer service and support functions ...
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Board of Directors Biographies
Peter Ankerstjerne, MBA, COP, FRICS
Chief Marketing Officer
Peter Ankerstjerne, MBA, COP, FRICS, is chief marketing officer for ISS World Services A/S.
more than 20 years with the ISS Group
has been involved in most aspects of service management, facility management, outsourcing, marketing and strategy development.
Starting his career at ISS Denmark where he worked with marketing and business development, Ankerstjerne was responsible for developing the Integrated Facility Services (IFS) model, which is still a key strategic focal point of the ISS organization where he chairs the IFS Steering Committee.
In 2001, Ankerstjerne joined the corporate ISS team and has been responsible for group marketing since 2007.
He is the author of 10 industry white papers and co-author/editor of four white books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with IFMA and the Copenhagen Institute for Future Studies.
Ankerstjerne holds an MBA and bachelor's degree in International Marketing Management from the Copenhagen Business School in Denmark.
He serves on several advisory boards, including the Advisory Board for International Business Development at Copenhagen Business School and the Strategic Advisory Board at the International Association of Outsourcing Professionals (IAOP).
Ankerstjerne is a former IFMA Foundation trustee and is actively involved in the industry as both a speaker and a debater.
He is a member of IFMA, CoreNet and IAOP, and he is the ISS representative for GlobalFM and EuroFM.
In 2015, Ankerstjerne was appointed as a Fellow of the Royal Institution of Chartered Surveyors and was also voted one of the five best CMOs in Denmark by Berlingske Nyhedsmagasin.
He joined IFMA in 2006 and presents the International Student of the Year award each year at IFMA's World Workplace Conference and Expo.
European Cleaning Journal Blog - ECJ
18th of February 2016 Article by Peter Ankerstjerne
In his latest ECJ blog Peter Ankerstjerne, ISS head of group marketing, takes a look at the content.
Service Management 3 the next generation of service - ISS World - Romania
The white paper 'Service Management 3.0 - the next generation of service' by Peter Ankerstjerne (ISS) and Morten Kamp Andersen (proacteur) focuses on the importance of delivering excellent service, and how many companies struggle to deliver even just a basic service of a decent quality.
Group marketing director, ISS World Services
predicted a stark change in the way outsourcing of FM
is perceived, with price becoming less of a factor in outsourcing decisions, particularly in the private sector.
also suggested that the future of FM outsourcing could see the "uberisation" of contracts, in which individuals providing facilities services are crowdsourced.
Similar to large asset-free large organisations such as Uber, Airbnb and Facebook
suggested that FM
could soon have service companies that employ no service individuals.
"You could go online, book a service employee - a caterer, a cleaner, a security officer - and you could share that with our customers," said Ankerstjerne
Peter Ankerstjerne, group marketing director at ISS World Services
"It demonstrates how you can work ...
"It demonstrates how you can work with integrated analytics and use employee engagement insights to get an early indication of how customers will value the services received and plan your efforts accordingly," says Peter Ankerstjerne, Chief Marketing Officer at ISS.
"Whether you are marketing your service offers to customers or you want to attract, retain and develop employees, the fundamental dynamics are the same.
Human beings are searching for ways to fulfil their purposes, solve challenges, and satisfy their needs.
If you want to be a successful business or employer, you have to know your stakeholders, offer solutions that they value, and systematically measure your performance with them.
That is what we have done for many years with both our customers and our employee surveys - with great success," Peter Ankerstjerne
This research relates to the heart of who we are, a people company, and to the core of our value proposition," says Peter Ankerstjerne