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Wrong Peter Ankerstjerne?

Peter Ankerstjerne

Chief Marketing Officer

The ISS Group

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Email: p***@***.com

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The ISS Group



Company Description

The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Ma ... more

Find other employees at this company (138)

Background Information


Strategic Advisory Board
The International Association of Outsourcing Professionals

Advisory Boards
Copenhagen Business School

ISS Representative

ISS Representative
Global FM

CoreNet Global Inc

Royal Institution of Chartered Surveyors

Steering Committee

Strategic Advisory Board

International Facility Management Association

Institute of Facility Management



Marketing Management



International Marketing Management

Copenhagen Business School


Marketing Management


bachelor's degree

International Marketing Management

Copenhagen Business School

Web References (78 Total References)

Board of Directors Biographies [cached]

Peter Ankerstjerne

Peter Ankerstjerne, MBA, COP, FRICS Chief Marketing Officer ISS
Peter Ankerstjerne, MBA, COP, FRICS, is chief marketing officer for ISS World Services A/S. Through his more than 20 years with the ISS Group, Ankerstjerne has been involved in most aspects of service management, facility management, outsourcing, marketing and strategy development. Starting his career at ISS Denmark where he worked with marketing and business development, Ankerstjerne was responsible for developing the Integrated Facility Services (IFS) model, which is still a key strategic focal point of the ISS organization where he chairs the IFS Steering Committee.
In 2001, Ankerstjerne joined the corporate ISS team and has been responsible for group marketing since 2007. He is the author of 10 industry white papers and co-author/editor of four white books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with IFMA and the Copenhagen Institute for Future Studies.
Ankerstjerne holds an MBA and bachelor's degree in International Marketing Management from the Copenhagen Business School in Denmark. He serves on several advisory boards, including the Advisory Board for International Business Development at Copenhagen Business School and the Strategic Advisory Board at the International Association of Outsourcing Professionals (IAOP).
Ankerstjerne is a former IFMA Foundation trustee and is actively involved in the industry as both a speaker and a debater. He is a member of IFMA, CoreNet and IAOP, and he is the ISS representative for GlobalFM and EuroFM. In 2015, Ankerstjerne was appointed as a Fellow of the Royal Institution of Chartered Surveyors and was also voted one of the five best CMOs in Denmark by Berlingske Nyhedsmagasin. He joined IFMA in 2006 and presents the International Student of the Year award each year at IFMA's World Workplace Conference and Expo.

Board of Directors [cached]

Peter Ankerstjerne, MBA, COP, FRICS Chief Marketing Officer ISS

Our Management and London office cleaning ... [cached]

Our Management and London office cleaning teams were interested in a recent European Cleaning Journal article, written by Peter Ankerstjerne, Head of Group Marketing at global facilities services provider ISS on what constitutes excellent customer service.  In it, Ankerstjerne talks of the challenge of delivering excellent service.  He defines excellent service as ''when the customer's perception and experience of the service surpasses their needs and expectations".  Elaborating on this, he explains how sometimes that little unexpected extra can come in different shapes and forms such as a smile, a positive remark, a random act of kindness, for example.

Futures shock? | FM World – the BIFM’s Facilities Management magazine [cached]

Peter Ankerstjerne

Group marketing director, ISS World Services
Ankerstjerne predicted a stark change in the way outsourcing of FM is perceived, with price becoming less of a factor in outsourcing decisions, particularly in the private sector. Ankerstjerne also suggested that the future of FM outsourcing could see the "uberisation" of contracts, in which individuals providing facilities services are crowdsourced. Similar to large asset-free large organisations such as Uber, Airbnb and Facebook, Ankerstjerne suggested that FM could soon have service companies that employ no service individuals. "You could go online, book a service employee - a caterer, a cleaner, a security officer - and you could share that with our customers," said Ankerstjerne.
Peter Ankerstjerne, group marketing director at ISS World Services
BIFM logo

Peter Ankerstjerne , FM ...

www.FMINDUSTRY.COM [cached]

Peter Ankerstjerne , FM Magazine - 19.10.2015, 20:20

Peter Ankerstjerne, chief marketing officer (CMO) for ISS World Services - who has recently been named one of Denmark's top communication executives, tells FM Magazine public sector facilities...

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